Servicenow Application Consultant

2 weeks ago

Singapore TRITON AI PTE. LTD. Full time
We are currently working with a home
- grown Singapore-headquartered, and award-winning system integrator with a strong presence in Singapore to help bring in an Application Consultant (ServiceNow).

Responsibilities:

  • Work closely with clients to gather/refine functional, integration, and user interface requirements
  • Write and/or analyze user stories and assist developers with determining optimal system solution
  • Engage crossfunctional clients in workshops and interviews to analyze business process to align functional requirements
  • Influence clients' thinking in adopting leading/standard practices, approaches, and processes
  • Lead clients through system implementation cycle including planning and execution of testing, migration, and cutover
  • Support change management by developing training material, delivering training, and supporting users post cutover
  • Work with Project Manager to provide timely and accurate project status information and escalate project issues proactively.

Requirements:

  • Bachelor's degree in Computer Science or a related field with 3+ yrs experience in client facing role
-
Experience with Servicenow is a must. Bonus for specific experience with Customer Service Management (CSM) experience or Field Service Management (FSM) modules

  • Experience operating in Agile/Scrum setting for technology development and implementation projects
  • Team player with effective interpersonal and communication skills
  • Excellent analytical and problemsolving skills with the ability to think outofthebox
  • Selfmotivated and able to work in demanding situations with changing priorities.

Triton AI Pte Ltd

Registration Number:
R1440473
**EA: 21C0661700

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