Client Services Manager

2 weeks ago


Singapore STREETDIRECTORY PTE. LTD. Full time
Streetdirectory is owned by JDB Group (based in Hong Kong). We are looking for a Client Services Manager to head our new setup within the group.

Your Role is to Recruit, hire, and onboard top sales support talent in Singapore.


Develop and manage a team of sales support representatives focused on contacting restaurant merchants; specializing in phone outreach and face-to-face meetings.

Create and Implement Standard Operating Procedures (SOPs) to ensure successful project implementation. Ensure your team meets service standards and performance metrics while adhering to policies.

Conduct regular coaching and performance reviews to ensure continuous development and success.

Oversee daily operations, performance metrics, development plans, and ensure adherence to company policies, creating a positive experience for callers.

Lead continuous improvement initiatives to optimize call center operations and deliver exceptional customer service.

Requirements;

  • Bachelor degree
  • Experience in Contact Center set up
  • Good Communication skills and teamwork
  • Able to work in fastpaced environment.
Those who have experienced in contacting merchants or restaurants will have an advantage.

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