Technical Service Specialist

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about.

Responsible for technical support for Endosafe (including automated NEXUS system), Accugenix AxcessTM or CelsisTM and their associated systems. Support Endosafe, AXCESSTM or CelsisTM product line development providing input and testing for new product design specifications, validation, and change controls. Support internal and external customers with new and changes to the above product lines. Drives the onboarding of new customers and continued customer satisfaction of our clients. Manage activities to help meet revenue targets and goals for the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Subject Matter Expertise for Endosafe portfolio

• Maintain subject matter expertise in at least one of the Endosafe, AxcessTM or CelsisTM portfolio.
• Applies technical/scientific skills to develop existing accounts and compete for customers together with the Account Management team whether for portfolio sales.
• Applies technical/scientific skills to develop existing accounts and compete for customers together with the Account Management team whether for products sales or services sales.
• Provides technical leadership and supports customer onboarding, provide customer training, qualify leads, perform test demonstrations and help close new business opportunities during customer start up and continued account management.
• Recommends or performs remedial actions to troubleshoot customer issues related to application, reagents and software for the assigned product line.
• Establishes regular interface and communication with the Account Management and Field Service team to relay shared goals and targets; develop co-strategies to achieve defined targets; and work cohesively as a team to provide excellence in service to clients.
• Builds relationships with customers to influence the acceptance and use of MS portfolio.
• Supports internal training for new launches and changes to product lines under responsibility.
• Responsible for the installation, initial training and validation/application development support for customers, ensuring full and continued utilization of Microbial Solutions products.
• Generates, reviews or revises related Standard Operating Procedures (SOPs) related to Technical Services.
• Conducts seminars and hands-on workshops and support marketing educational activities related to portfolio.
• Participates in investigations (e.g. root cause analysis, impact analysis, risk assessment, corrective actions etc) and assists QA department in the event of any or audits in area of specialization.
• Participates and assumes support role in tradeshows and seminars.

General requirements:

• Maintains confidentiality of all Client information according to internal SOPs, Quality Service Agreements, and regulatory requirements.
• Maintains appropriate records and documentation of activities to facilitate continuous compliance to ISO 9001, ISO/IEC 17025, cGMP, PIC/S, Company local & global SOPs and data integrity principles and requirements, where appropriate.
• Actively seeks improvement within area of responsibility and takes necessary action to implement such improvements.
• Adheres to Company Policies and Procedures, including Code of Ethics and to Health and Safety requirements.
• Performs all other related duties as assigned.

• Education: Minimally Bachelor's degree (B.S.) or equivalent in Microbiology, Life Sciences, Biotechnology or any other related scientific discipline.
• Experience: Minimum 3-5 years of relevant industry experience, preferably 3 of which should involve customer-facing responsibilities.
• Understanding of Biology/Microbiology in the Pharma setting is an advantage
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Other: Must possess excellent communication and presentation skills. Proficient in the use of Microsoft Office applications

About Microbial Solutions
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

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