Senior Technical Service Specialist

3 weeks ago

Singapur, Singapore ABBOTT LABORATORIES (SINGAPORE ) PRIVATE LIMITED Full time
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

We're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.

Responsibilities:

Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installationsProvide Level I & Level II service (complex service interventions requiring more than 4 hours of labour)Installation of instruments, AbbottLink, and automationPerform IQOQ (Installation Qualification Operation Qualification) procedures during and after installationAssist with customer business reviewsSchedule, perform and document hardware and software updates (TSBs) requiring more than 2 hoursDeliver basic customer operator introductory training post install or post hardware or software upgradePerform basic technical coaching and training for Abbott AmbassadorsService Sales and Service Cost ManagementSpare parts and inventory managementTimely submitting and update reporting system (eg. CMS Next)Comply to Abbott Quality and Regulatory Compliance and policiesAny other tasks assigned by management from time to time

Requirements:Bachelor's degree in Medical Technology/Bioengineering or Electrical/Mechanical Engineering preferredMinimum 7-10 years' experience in Field Service Engineering. Prior experience in diagnostics/medical devices industry preferred but open to candidates from other relevant industries.Willing to be on standby after work hours/ work overtime to resolve service issues when arisesSuccessful engagement with customers, specifically key stakeholders and lab staffExcellent product and industry knowledge, experience and process skills of the business functions service deliveryAbility to identify and drive resolution of issues, technical expert for product line responsibilityExcellent communication skills, experience in use of analytical tools and softwareCoaching and training skills

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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