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Customer Support Associate
2 weeks ago
BCBG is a platform that helps to redistribute unsold inventories in the F&B market from suppliers to businesses like restaurants, cafes etc.
Through this platform, we aim to improve efficiency and productivity of F&B users to achieve more with less resources and prevent any unnecessary wastage.
As a Customer Support Representative, you will play a key role in delivering a human support experience to our partners, through excellent communication, creative problem-solving and a thorough knowledge of our technology.
Responsibilities:
- Contact existing customers via outgoing calls to explain how our app works and show them the benefits.
- Proactively guide customers through the onboarding process onto our platforms.
- Handle incoming queries and feedback from customers and provide technical and product support via multiple channels.
- Payment method conversion for customers.
- Liaise with relevant departments to drive customer resolution.
- Monitors and enhances consistent client service levels to ensure 100% client retention.
Requirements:
- Great communication and interpersonal skills.
- Quick thinker, resilient and eager to tackle new, complex, and/or unstructured problems.
- Strong ownership in your performance and its impact on the company.
- Prior experience in Customer Service strongly preferred.
- Proficiency in multiple languages and dialects would be a bonus.
Other Information:
- Medical Benefits
- Leave Benefits (Annual, Medical, Hospitalization, Childcare, Birthday etc.)
- Working Location: North
Job Types:
Full-time, Permanent
Salary:
$2, $2,500.00 per month
Benefits:
- Health insurance
- Professional development
- Promotion to permanent employee
Schedule:
- Day shift
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