Customer Support Associate

2 weeks ago


Singapore TreeDots Enterprise Full time

BCBG is a platform that helps to redistribute unsold inventories in the F&B market from suppliers to businesses like restaurants, cafes etc.

Through this platform, we aim to improve efficiency and productivity of F&B users to achieve more with less resources and prevent any unnecessary wastage.


As a Customer Support Representative, you will play a key role in delivering a human support experience to our partners, through excellent communication, creative problem-solving and a thorough knowledge of our technology.

Your end goal is to increase productivity and impact - internally and externally.

Responsibilities:

  • Contact existing customers via outgoing calls to explain how our app works and show them the benefits.
  • Proactively guide customers through the onboarding process onto our platforms.
  • Handle incoming queries and feedback from customers and provide technical and product support via multiple channels.
  • Payment method conversion for customers.
  • Liaise with relevant departments to drive customer resolution.
  • Monitors and enhances consistent client service levels to ensure 100% client retention.

Requirements:

  • Great communication and interpersonal skills.
  • Quick thinker, resilient and eager to tackle new, complex, and/or unstructured problems.
  • Strong ownership in your performance and its impact on the company.
  • Prior experience in Customer Service strongly preferred.
  • Proficiency in multiple languages and dialects would be a bonus.

Other Information:

  • Medical Benefits
  • Leave Benefits (Annual, Medical, Hospitalization, Childcare, Birthday etc.)
  • Working Location: North
Working Hours: 5 Days work week (with one weekend), Office Hours

Job Types:
Full-time, Permanent

Salary:
$2, $2,500.00 per month

Benefits:

  • Health insurance
  • Professional development
  • Promotion to permanent employee

Schedule:

  • Day shift


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