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IT Support, Associate
2 weeks ago
IT Support, Associate
Location:
Near Raffles Place MRT
**Working Hours: 5 Days' Work Week
This role is responsible for ensuring smooth operations in our IT Support Function.
1. Responsibilities
- Provide Level 1 & 2 IT hardware & software support to all staff in Singapore office
- Manage and liaise with IT vendors in supporting IT equipment set‐up, troubleshooting, teardown, etc
- Manage IT related contracts
- Manage IT Assets (e.g. inventory control, purchase and disposal, including access card)
- Review annually IT and BCP policies and procedures
- Disseminate and facilitate the execution of system‐related procedures (from Head Office)
- Review MAS notice related to IT and revise P&P, if needed
- Annual review on user access for internal system (KINS)
- Handle ad-hoc requests from Head Office
- Prepare audit related IT documentation of outsourced service provider's due diligence, as per MAS requirement (including services provided by Head Office)
2. Requirements
- Diploma in IT
- Min 2 years' IT support experience
- Good internal customer service and responsive whenever IT help is requested
- Knowledge of MS Excel, Word & Powerpoint
- Good proficiency in written and verbal English
- Good interpersonal and communication skills
- Good team player, selfmotivated and meticulous in daily work
- Flexible and able to work outside business hours as needed, to accommodate incoming VIP guests & company events
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