![NETWORK EXPRESS COURIER SERVICES PTE LTD](https://media.trabajo.org/img/noimg.jpg)
Customer Service
2 weeks ago
ob Title:
Customer Service Executive
General Description
Duties/Responsibilities Towards Customers/Agents
- Maintain service level at 9.5% for all incoming calls.
- Ensure follow-ups on all undelivered shipments, as per the SOP for undelivered shipment.
- Escalate all customer complaints to CS Manager.
- Ensure front desk is manned during office hours and ready to handle walk-in customers. The duties will be rotated amongst all CS Executives.
Duties/Responsibilities Related to Self & Personal Hygiene at Work
1, Ensure high attendance and punctuality of more than 95%.
- Ensure leaves are well planned and approval sought 1 week in advance.
- Ensure break schedule is adhered to as planned.
- Ensure all allocated jobs/tasks are completed within the allotted time-line.
Duties/Responsibilities Towards Business
- Update on customer feedback to Ops supervisor and CS Manager.
- Monitor online unconfirmed bookings and resolve any that arise.
- Make suggestions for process/business implements.
- Make payment collection calls to local and international customers with overdue payments.
- Make successful sales calls daily.
- Sort the job sheets/movement charts on a daily basis and have them ready for reference upon Proof of Delivery (POD) requests.
- Manage local customer billing for manual changes required, especially for special /urgent bookings as per SOP,
- Prepare manual job sheets for some customers.
- Encourage new customers to take up cashless payment options.
Adhoc Duties
1, Support Operations Department as and when required. Duties will be rotated amongst all CS Executives.
Education/Experience /Skills Requirements
- Minimum 'O' Level
3, good written, Oral and face to face Communication skills
- Analytical thinking
- Able to handle difficult customers
- Adhere to timeline always
- Strong team player
-
Customer Service Officer
2 weeks ago
Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full timeDuties & ResponsibilitiesØ Ø Ensure high standards and excellence in customer service experience for all enquiries.Ø Attend to check-in watches brought in by customers.Ø Process document for check-in and take photographs of check-in watches.Ø Liaise with Chief Technician for Assessment and prepare quotation to inform customers.Ø Follow-up on job...
-
Customer Service Executive
4 weeks ago
Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesJob Title: Customer Service RepresentativeLocation: 77 Robinson RoadKey Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about the Automotive products, services, and policies. Assist customers with product inquiries, technical support, and warranty...
-
Customer Service Executive
2 weeks ago
Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesJob Title: Customer Service RepresentativeLocation: 77 Robinson RoadKey Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about the Automotive products, services, and policies. Assist customers with product inquiries, technical support, and warranty...
-
Sales Customer Service Representative
1 month ago
Singapore FAR EAST SERVICE CENTRE PTE. LTD. Full timeRoles & ResponsibilitiesTransport Allowance, Phone Allowance, Performance Bonus, High CommissionJob Responsibilities: Initiate contact with existing customers via phone calls, emails, and other communication channels to introduce our brand, products, and services. Develop and maintain strong relationships with customers by understanding their needs,...
-
CUSTOMER SERVICE
3 months ago
Singapore THONG LEE CONTAINER SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesThong Lee Container Service Pte Ltd is in the transportation industry, providing trucking services of sea freight containers to our wide range of customers from various trade and industry.Overview of this role is to liaise with customers to organize new job orders before handing over to Operations team. Key roles as our Customer...
-
Customer Service Officer
2 weeks ago
Singapore NEWAY TRAVEL SERVICE PTE. LTD. Full timeIn this position, you will be assisting our clients via phone to assist them with their travel queries. Assistance required is included but not limited to, booking of flight tickets, booking of admission tickets, provide information on visa requirements, planning of travel itinerary. Experience in both inbound and outbound travel industry Able to work shift...
-
Customer Service Manager
2 weeks ago
Singapore TOP ONE SERVICE PTE. LTD. Full timeCoordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily cleaning job reports for...
-
Customer Servce Admin Asst
2 weeks ago
Singapore SONG KWANG ELECTRIC SERVICE Full timeAnswering questions about a company's products or services. Processing orders and transactions. Resolving issues and troubleshooting technical problems. Delivering information about a company's offerings. Providing proactive customer outreach. Handling customer complaints. Arrange schedule for technicians Data Entry
-
Customer Service
1 month ago
Singapore FJ TECHNICAL PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help...
-
Customer Services
2 months ago
Singapore ALPHA ESS INTERNATIONAL PTE. LTD. Full timeRoles & ResponsibilitiesJob functions:Provide first-level technical services to customers around the world, including but not limited to hotline, email, WhatsApp and other communication methods. Through the process of changing customer problems from existing to non-existent through professional technology and good communication, the ultimate goal is to...
-
Customer Service
2 weeks ago
Singapore DG PACKAGING PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities Providing product information: A customer service representative may answer customer inquiries about DG Packaging Pte Ltd's products, such as the different types of packaging solutions available for dangerous goods and their specifications. Offering guidance on regulations: Providing information on the regulatory...
-
Customer Service
4 weeks ago
Singapore DG PACKAGING PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities Providing product information: A customer service representative may answer customer inquiries about DG Packaging Pte Ltd's products, such as the different types of packaging solutions available for dangerous goods and their specifications. Offering guidance on regulations: Providing information on the regulatory...
-
Customer Service
1 month ago
Singapore RADIANT LIFE PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a dedicated and passionate individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will play a vital role in maintaining strong relationships with our customers and ensuring their satisfaction. You will serve as the primary point of contact for inquiries, provide...
-
Customer Service
2 weeks ago
Singapore CAREERNEXUS PTE. LTD. Full timeProvide exceptional customer service by addressing inquiries, resolving issues, and offering information about products or services. Identify and resolve customer concerns, utilizing company policies and procedures, and escalating issues as needed. Acquire a comprehensive understanding of the company's products or services to provide accurate information and...
-
Customer Service
2 weeks ago
Singapore AMAZING HEARING GROUP PTE. LTD. Full timeCustomer ServiceWe are looking for a skilled customer service representative to work at our hearing clinics located island wide. The role requires excellent communication skills in mandarin and English with positive "can-do" attitude and the ability to adapt. To succeed in this role, you will need to have a positive attitude and a consistent desire to...
-
Customer Service
2 months ago
Corporation Rd, Singapore jurong Singapore Singapore Alphaess Malaysia Sdn. Bhd. Full timeJob functions:Provide first-level technical services to customers around the world, including but not limited to hotline, email, WhatsApp and other communication methods. Through the process of changing customer problems from existing to non-existent through professional technology and good communication, the ultimate goal is to improve customer satisfaction...
-
Customer Service
4 weeks ago
Corporation Rd, Singapore jurong Singapore Singapore Alphaess Malaysia Sdn. Bhd. Full timeJob functions:Provide first-level technical services to customers around the world, including but not limited to hotline, email, WhatsApp and other communication methods. Through the process of changing customer problems from existing to non-existent through professional technology and good communication, the ultimate goal is to improve customer satisfaction...
-
Service Crew
3 months ago
Singapore RELIANCE SERVICE MANAGEMENT PTE. LTD. Full timeRoles & Responsibilities Responsible for taking orders and serving food and beverages to guests Polite friendly and well grown Verifying the identification and of any customers who order alcoholic beverages Submit food orders to the kitchen staffs Ensure customers satisfied with their meal work with kitchen staffs to resolve any complaints and process...
-
Customer Service
4 weeks ago
Singapore INNOVATIVE CONNECTING PTE. LIMITED Full timeRoles & ResponsibilitiesKey Responsibilities: Provide professional customer support services, resolving inquiries, complaints, and feedback from overseas users promptly and accurately. Communicate with customers via email, live chat, or phone, ensuring high levels of customer satisfaction and adherence to company policies. Familiarize with the...
-
Customer Service
2 weeks ago
Singapore INNOVATIVE CONNECTING PTE. LIMITED Full timeRoles & ResponsibilitiesKey Responsibilities:Provide professional customer support services, resolving inquiries, complaints, and feedback from overseas users promptly and accurately. Communicate with customers via email, live chat, or phone, ensuring high levels of customer satisfaction and adherence to company policies. Familiarize with the functionality...