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Immediate Hiring- Remote desktop engineer
3 weeks ago
About the Role
- Minimum of 1 year experience in end-user support, desktop, or technical service desk, excluding non-technical call center roles.
- Proficient in providing technical support for various computing devices, including desktops, notebooks, tablets, and smartphones. Knowledge of Windows OS, Active Directory, and Microsoft Office is a must.
- Completion of a pre-interview assessment test with a passing score of over 50% required.
- Preferably certified in CompTIA A+.
- Good understanding of hardware, peripherals, and experience in supporting WIFI/LAN connectivity.
- Responsible for delivering 1st level IT support through phone and remote tools, ensuring prompt and professional handling of user incidents and inquiries.
- Provide timely resolution of technical issues via phone and email, escalating problems to 2nd level support when necessary.
- Communicate updates to customers regarding the status of their reported issues within specified service levels.
- Own and manage reported cases until resolution, maintaining accurate records of all relevant information.
- Actively manage customer expectations and escalate unusual call volumes to the Team Lead.
- Classify and prioritize incidents, monitor resolution progress, and provide regular updates on the status of incidents.
About the Company: Our company is a dynamic organization committed to providing top-tier IT solutions to our clients. We value problem-solvers who are passionate about delivering excellent technical support services. Join our team and utilize your skills in A+, troubleshooting, Microsoft Office, hardware, Active Directory, and more to make a meaningful impact on our operations. Become a key player in our service desk team and contribute to our success
Tell employers what skills you have
A+
Troubleshooting
Microsoft Office
Hardware
Laptops
Active Directory
Administration
Service Level
Windows Operating Systems
Service Desk
Windows
Team Lead
Customer Service Experience
Technical Support
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