Area Manager/Wing Leader(F&B)

1 week ago


Singapore 4FINGERS SINGAPORE PTE. LTD. Full time

The Role

The Wing Leader leads a few stores within a region, ensuring the company strategies and KPIs are met. Lead and develop store managers and ensure optimum operations to drive business results. Wing Leaders are accountable to ensure all stores in their area meet minimum standards of quality (food and service). They are also responsible for developing strategies to improve their areas' performance.

Job Descriptions:

  • Interpret full P&L data for their area; propose and execute action plan
  • Identify opportunities for improved operational performance via regular store visits
  • Lead and guide Restaurant Managers to manage their restaurants effectively; coach them for operational excellence (4Ps - people, product, place, performance)
  • Identify and develop key talent within their region
  • Identify and resolve business risks/issues in a timely manner.
  • Maintain updated operation documentation for reference purposes
  • Lead the development and deployment of local marketing strategies to grow sales in each restaurant
  • To enhance employee satisfaction and employee engagement
  • Ensure all Restaurant Managers and crews are trained regularly on service, ops procedures and business processes
  • Communicate Company direction clearly to all employees regularly
  • Manage people performance and customer feedbacks
  • Assist in any ad hoc tasks as required from management.

Key Performance Indicators:

  • Strong Quality focus – food and service
  • Deliver strong financial results and food cost (COGS) management
  • Labour costs aligned to manpower planning and tracking against daily sales
  • Customer Experience which includes speed of service and wowing the customers
  • Manage store managers' performance, team engagement and retention

Job Requirements

  • Min 5 years' experience managing multi-stores in F&B industry.
  • Strong business acumen and capable to translate P&L's into action.
  • Possess strong leadership and accountability.
  • Familiar with the food industry local laws, certifications and compliance.


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