Ground Officer

2 weeks ago


Singapore Ceva Logistics Full time
CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That's why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA._

  • CEVA Logistics offers a broad range of endtoend, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world's leading endtoend eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you "Dare to Grow" with us?_
  • YOUR ROLEThis position will be tasked to support CEVA Ground day to day operations. Duties included but limited to arrange delivery products to customers, daily scheduling and handling multiple routes, drivers, and deliveries.
WHAT ARE YOU GOING TO DO?- Oversee time delivery of goods, while maintaining delivery schedules and track deliveries to ensure deliveries are met

  • Ensure high level of customer service is emphasized at all levels
  • To be able to escalate when customers & vendors are not in accordance with service level agreement
  • Ensure drivers are performing all of their necessary tasks and responsibilities
  • Maintain frequent contact with management staff and employees
  • Review and monitor Key Performance Indicators (KPIs) on weekly and monthly basis while providing checks and balances on all operation matters
  • Conduct investigation on KPIs if fail to achieve the target set and/or investigation on customers feedback on any discrepancy pertaining to import and/or export shipments
  • Manage drivers while conducting weekly / monthly safety & review meetings
  • To ensure operations are running smoothly on Transport Management System (TMS)
  • To understand all the key requirements for majority of the ports/shipyards in Singapore
  • To analyze delivery costs and recommend more cost effective methods of transportation. Negotiatiation of contracts with external transportation vendors, assign drivers to routes, handle customer complaints, and investigate delivery issues. These may also include damaged products and late or lost deliveries
  • Verify vendors invoices on a weekly and monthly basis
  • Prepare reports as required
  • Any other job duties as assigned by Supervisor
WHAT ARE WE LOOKING FOR?- Minimum 'O' level or staff with minimum 3 years of Logistics experience

  • Able to work independently, multitask and complete tasks under pressure
  • Provide solutions & work around for issues and gaps in operations
  • Ability to identify, measure and manage key indicators of business plan
  • Ability to effectively communicate with customers & vendors in a professional manner
  • Able to be contactable at all times & assist operations outside normal working hours as and when required
  • Possess valid Singapore Forklift license will be an advantage
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.

We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

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