Ground Operations Officer

2 weeks ago

Singapore Ceva Logistics Full time
CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That's why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.


CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide.

With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world's leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization.

As we continue growing at a fast pace, will you "Dare to Grow" with us?

YOUR ROLE
This position will be tasked to support CEVA Ground day to day operations. Duties included but limited to arrange delivery products to customers, daily scheduling and handling multiple routes, drivers, and deliveries.

WHAT ARE YOU GOING TO DO?

  • Oversee time delivery of goods, while maintaining delivery schedules and track deliveries to ensure deliveries are met
  • To be able to be contactable & assist operations outside normal working hours
  • Ensure high level of customer service is emphasized at all levels. Ability to effectively communicate with customers & vendors in a professional manner
  • To be able to escalate when customers & vendors are not in accordance with service level agreement
  • Ensure drivers are performing all of their necessary tasks and responsibilities
  • Maintain frequent contact with management staff and employees
  • Review and monitor Key Performance Indicators (KPIs) on weekly and monthly basis while providing checks and balances on all operation matters
  • Conduct investigation on KPIs if fail to achieve the target set and/or investigation on customers feedback on any discrepancy pertaining to import and/or export shipments
  • Manage drivers while conducting weekly / monthly safety & review meetings
  • To ensure operations are running smoothly on Transport Management System
  • To understand all the key requirements for majority of the ports/shipyards in Singapore
  • Any other job duties as assigned by Superior
WHAT ARE WE LOOKING FOR?

  • Minimum Diploma in International Business, Logistics or Supply Chain Management, Transportation preferred or equivalent combination of work experience and education.
  • Minimum 3 years of industry related experience preferred
  • Working knowledge of Customs Brokerage, Export Compliance, Hazmat Regulations and recordkeeping; Some professional certifications preferably.
  • Ability to allocate work assignments; Proven experience in problem analysia, presentation of alternatives and implementing solutions; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.

We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

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