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Customer Service Officer
4 months ago
Position:
Customer Service Officer
Salary:
$2500 - $ AWS + VB
Location:
Central Region
**Working Hour: Shift Work
Responsibilities
- Manning of the officer tower reception counters and retail mall information counters including basic operations of systems e.g. office turnstile, BI CRM.
- To assist and support shoppers' needs and requests at the customer service counter.
- Ensure all CX related reports are accurately recorded inventory, redemption transactions, shift reports, lost & found, enquiries log.
- Resolve receipt dispute issues by liaising with merchant and shoppers.
- Respond to Live Chat and online enquiries, including feedback related to general enquiries and points accreditation.
- Engage shoppers during counter visits on the loyalty program.
- Respond to inbound casual leasing enquiries for atrium space through online platforms.
- Follow up on leasing leads for pushcart and vending machines.
Requirement
- Possess a Diploma or equivalent.
- Minimum 2 years' experience in relevant customer service role.
- Positive attitude, pleasant personality and a team player.
- Able to work in fast paced environment and has passion for service.
Able to perform shift and willing to work on weekends and Public Holidays.
Penny Ong
Dynamic Human Capital Pte Ltd
Registration No:
R
License No: 12C6253
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