Business Development Executive

2 weeks ago

Singapore BOLLORE LOGISTICS SINGAPORE PTE. LTD. Full time
What you will be doing

Manage account from prospection stage to customer care

  • Assist outside sales by receiving and handling enquiries from prospect and customers
  • Assist outside sales with punctual visits to customer whenever needed
  • Assist Regional Account Managers to prepare technical and commercial proposals
  • Manage the relationship of existing key accounts by proactively anticipating their needs
  • Ultimately in charge to gather requirements from a customer and sale commitment before transmission to Middle Office
  • Participate with Customer Business Solution (CBS) in the implementation plan of Bollore Logistics commitments
  • Provide customer feedback to middle office for continuous improvement which includes optimize sales by offering additional services
  • Maintaining rates validity with customers

Handle Quotations/ SOP and transfer to Customer Operation Support

  • In charge of replying to customer with quotation within a limited timeframe which include:
  • Advise customer on transport (operations, contingencies, insurances, customs, routing )
  • Review routing provided by MO
  • Carry out quotation
  • Set validity
  • Insure Terms and Conditions are included
  • Ensure quotation reminders to customer
  • For validated quotes, participate to the setup of customer's accounts as per country procedures
  • Establish and update SOPs as per customer's needs
  • Ensure SOPs are transferred upon strict validation by Customer Operation Support (COS)

Monitor customer satisfaction experience and Bolloré Logistics performance

  • Review of Bolloré Logistics commitments with customer (project review), conduct gap analysis at operational and financial level vs. original project/budget and act upon found gaps
  • For larger accounts, ensure as well all required weekly/monthly KPI reports are accurately provided to customer
  • Contribute to measure internal KPIs with COS to narrow operational gaps and offer a better service to the customer
- (In absence of relevant contract manager for key or global account), in charge of monitoring operational performance VS. contractual commitment and preparing and reporting in view of QBR (Quarterly Business Review).

  • Assist in implementation of services for the new service / project proposed
  • Assist in implementation of new customer requirements on existing operations

Ensure resolution of complains

  • Handle resolution of complaints through further investigation with concerned parties

Others

  • KPI: Consolidation and preparation of KPIs for final validation by RAM/HOV/HFO
  • Handle presentations
  • Bachelor's Degree & Above or relevant working experience
  • Minimum 2 years of experience in bid / tender management, and minimum 3 years in Transportation / Logistics industry
  • Experience in a fast paced and dynamic MNC environment
  • Experience in freightforwarding industry
  • Experience in logistics/warehousing business
  • Pricing and market knowledge of Asia Pacific region
  • Ability to interpret company's strategy and transfer into proposals and bids to uncover new opportunities
Ability to read, interpret and analyse RFI and RFQ documents in a timely manner

  • Independent Team Player and able to work under pressure
  • Results driven, customeroriented and meticulous
  • Strong organizational skills (prioritize, plan, multitask, assign, follow and control)
  • Excellent analytical, planning and numeric skills
  • Outstanding oral, written, interpersonal and communication skills across diverse cultures
  • Goal oriented and driven, motivated selfstarter with excellent organization skills and ability to multitask
  • Positive, highly adaptable and possesses strong people skills
  • Able to adapt to different and difficult situations, people, country
  • Be autonomous and excellent team work
Strong communication skills in both spoken and written English (business communication), presentation skills in English (business communication)


Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization.

We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability.

We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

We regret that only shortlisted applicants will be contacted. Thank you for your interest in Bollore Logistics Singapore.

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