Operations Specialist

2 weeks ago


Singapore CRANE WORLDWIDE LOGISTICS (S) PTE. LTD. Full time

Summary


Collaborate with Regional Account Managers and Global Strategic Account Managers to manage a business unit for a key account across multiple countries.


Business Management:

  • Collaborate with crossfunctional teams to drive continuous improvement, meet customer commitments, and improve efficiency.
  • Review business and execution key performance indicators regularly with account teams.
  • Be accountable for direct client interaction to support growth and serve as an escalation point to improve customer experience.
  • Understand the market and how market conditions affect business performance.
  • Coordinate implementation and business process optimisation with account management teams.
  • Proficient in Excel and data analysis.
  • Detailoriented, able to multitask and meet deadlines.
  • Selfmotivated and able to work in a team and independently.

Others:

  • Interact with customers regularly.
  • Analyse data to improve operations.
  • Create and present PowerPoint presentations to customers.
  • Track and increase consistency in operational performance.
  • Understand operations.
  • Create, monitor, and distribute reports.
  • Track and improve efficiency and effectiveness across the program.
  • Encourage collaborative efforts within regional teams, supporting and sharing best practices in the following areas:
  • Data integrity
  • Timely quotations
  • Manage customer feedback
  • Strategize process improvements.

Skills, Requirements & Knowledge

  • 35 years of combined experience in operations in freight forwarding, logistics, white glove services, and transportation industry
  • Reliability, consistency, and selfinitiative are important qualities.
  • Excellent organisational, written, and verbal skills required
  • Strong presentation and interpersonal skills are also necessary
  • Thorough knowledge of transportation industry logistics and freight forwarding with a minimum of 3 years of experience required
  • Strong computer skills, including Microsoft Office suite, are essential.


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