Operational Support Specialist

1 week ago

Singapore Adyen Full time

This is Adyen


Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice.

At Adyen, everything we do is engineered for ambition.


For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers.

We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Operational Support Specialist
This team is extremely merchant-focused, operates in a fast paced environment and consists of highly motivated team members.

Extensive payments knowledge, a thorough technical grasp of our platform and the pro-active attitude towards helping our merchants is what characterises the team.

This position is entry to mid-level.

What you will do
As an Operational Support Specialist, you will get the opportunity to understand our merchant's challenges and needs. Additionally, you will communicate feedback internally to product teams to create impact by improving our platform and processes.

At Adyen, there are many opportunities to create value - you are free to work with colleagues across different teams to sharpen ideas and make them a reality to benefit our merchants.

Besides assisting merchants you will also act as the bridge between different Support and Operational functions (e.g. Account Managers, Tech Support, In Person Payments teams & Product), identifying and troubleshooting issues, providing feedback and ideas on how to bring our customer experience to the next level.

  • Answer indepth merchant requests about the Adyen platform and provide the necessary guidance;
  • Optimize and automate processes, with a strong focus on scalability;
  • Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants;
  • Serve as a payment specialist for merchants, actively helping them to optimize their account and grow their business by utilising the features of our platform;

Who you are

  • You are able to provide coaching, constructive feedback and set yourself as a role model for the team;
  • You have the proven ability to kickstart projects and initiatives and follow them up to completion;
  • You have affinity for or a strong interest in technical and operational processes and you are interested in learning more about technical processes; you will also actively seek the answers of what you don't know;
  • Experience in a technology driven company or role is a definite plus;
  • Knowledge of the Payments environment is a plus but not strictly required;
  • You can speak and write English fluently; additional languages will be considered a plus.

Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum.

Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours.

No matter who you are or where you're from, we welcome you to be your true self at Adyen.

What's next?
This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

  • IT & Operations Support Specialist

    2 months ago

    Singapore COVENTRY ENTERPRISES (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesAbout UsCoventry Enterprises Singapore is a company owned by Coventry University Enterprises, the commercial subsidiary of Coventry University, one of the UK’s fastest growing and most successful business focused universities.Coventry University Enterprises has an enviable track record in the commercial application of Serious Games...

  • Operation Support Specialist

    1 month ago

    Singapore myGwork Full time

    This inclusive employer is a member of myGwork, the largest global platform for the LGBTQ+ business community.JOB DESCRIPTIONTHE CHANCE YOU'VE BEEN WAITING FORLocated in Singapore, the regional hub for Asia Pacific (AP), and a top-rated biopharmaceutical company on the Straits Times and Statista's roster of Best Employers in Singapore for two consecutive...

  • Operation Support Specialist

    4 weeks ago

    Singapore myGwork Full time

    This inclusive employer is a member of myGwork, the largest global platform for the LGBTQ+ business community.JOB DESCRIPTIONTHE CHANCE YOU'VE BEEN WAITING FORLocated in Singapore, the regional hub for Asia Pacific (AP), and a top-rated biopharmaceutical company on the Straits Times and Statista's roster of Best Employers in Singapore for two consecutive...

  • Operational Support Specialist

    1 week ago

    Singapore Adyen Full time

    This is AdyenAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and...

  • Operation Support Specialist

    1 week ago

    Singapore MSD Full time

    Operation Support Specialist- Develop strategies that align with business imperatives- Based in Singapore, the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company on the Straits Times and Statista's list of Best Employers in Singapore for two consecutive years (2020, 2021): Join the premier biopharmaceutical company that has been in...

  • Ramp Specialist

    1 week ago

    Singapore Singapore Aero Support Services Pte Ltd Full time

    CompanySingapore Aero Support Services Pte LtdDesignationRamp Specialist (Changi, 12 Hours Shift)Date Listed12 Feb 2023Job TypeEntry Level / Junior Executive Full/PermJob PeriodImmediate Start, PermanentProfessionEngineeringIndustryAerospaceLocation NameAirport Boulevard, Changi Airport Singapore (SIN), SingaporeAddressAirport Blvd., SingaporeMapAllowance /...

  • IT Support Specialist

    1 week ago

    Singapore TECHNOLOGY SERVICES GROUP PTE. LTD. Full time

    Overview: As an IT Support Specialist, your primary responsibility is to ensure smooth IT operations and continuous uptime by providing comprehensive support across infrastructure, network, and remote services. Working closely with regional and global teams, you'll play a crucial role in driving the success of various projects and initiatives.Key...

  • Administrative and Operations Support Specialist

    2 months ago

    Singapore GRACE HR SOLUTIONS Full time

    Roles & ResponsibilitiesAdministrative and Operations Support Specialist Our client, an established organisation in Singapore, is expanding. Join them in this exciting journey as an Administrative and Operations Support Specialist. In this role, you will provide comprehensive administrative assistance to the Creative Ministry, Pastoral Operations, and...

  • IT Support Specialist #HFTE

    1 week ago

    Singapore RECRUIT EXPRESS PTE LTD Full time

    IT Support Specialist Position at Healthcare CompanyWe are currently seeking an IT Support Specialist to join our team and work with clients in the healthcare industry.Roles & Responsibilities:Transfer email instructions to SharePoint through Excel.Coordinate appointment bookings with various stakeholders.Ensure prompt document storage in SharePoint.Generate...

  • Product Support Specialist

    1 week ago

    Singapore VA INSIGHT SOFTWARE PTE. LTD. Full time

    The Product Support Specialist provides both technical and non-technical product-related support forcustomers and partners. The Specialist will assume ownership of support cases through the JIRA ServiceDesk and will follow through until the case has been closed or escalated to the development team for further investigation.Advanced product knowledge and good...

  • Operating Theatre Attendant

    1 week ago

    Singapore STARMED SPECIALIST CENTRE PTE. LTD. Full time

    StarMed is a one-stop day-surgery and multi-disciplinary medical Centre that offers quality day surgeries n diagnostic services at competitive private sector prices. We are now looking for an Operating Theatre Attendant to support the functions at our Day-Surgery Centre Prepare and set up Operating theatre (OT) before surgery Handling and assembling of...

  • Customer Support Specialist

    1 week ago

    Singapore Wärtsilä Full time

    Customer Support Specialist (Temporary, 12 months):Job Title: Customer Support Specialist (Temporary, 12 months)About the positionAs a Customer Support Specialist, you will:Provide responses to all enquiries entering through CSC with satisfactory time limit, then forward to the service teams or o to other relevant teams of the organizations Handle customer...

  • Business Support Specialist

    1 week ago

    Singapore GLOBAL BLUE SINGAPORE PTE. LTD. Full time

    Nature and aim of the positionA business support specialist is someone charged with the responsibility in overseeing the daily operation of a business.He/she is often the first contact with the vendors and merchants (esp. south accounts); therefore, his/her role includes maintaining contact and establishing a good relationship with them for the progress of...

  • Operations Specialist

    1 week ago

    Singapore RECRUITPEDIA PTE. LTD. Full time

    **Our client is a local company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Operations Specialist to join their Operations Team, in hopes of developing the current high performing team. They are located in the Central area - easily accessible.Duties of Operations Specialist: Manage customer queries,...

  • IT Support Specialist

    1 week ago

    Singapore AIMS INTERNATIONAL (SG) PRIVATE LIMITED Full time

    Our Client is a leading global supplier of construction chemicals and other products and provide services for commercial and residential construction. The company is seeking to hire an IT Support Specialist to join them.In this role, you will gain hands-on experience supporting our IT infrastructure and assisting the IT team with various tasks. You will work...

  • Administrative Support Specialist

    1 week ago

    Singapore HUPER HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Summary:We are seeking an organized and detail-oriented Administrative Support Specialist to join our team. The Administrative Support Specialist will play a crucial role in ensuring the efficient operation of our office by providing administrative support, managing various tasks, and assisting with bookkeeping and payroll duties....

  • IT Support Specialist

    1 month ago

    Singapore OMNI ALL IN (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesThe Helpdesk/IT Support Specialist is responsible in providing technical and prompt assistance to our end users, either onsite or remotely. (S)He possesses strong troubleshooting skills and ensures timely resolution to issues, technical requests and repairs and will collaborate with other IT Teams as required.The IT Support Specialist...

  • MBO Support Specialist

    4 weeks ago

    Singapore FCM SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesFCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate...

  • MBO Support Specialist

    1 month ago

    Singapore FCM SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesFCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate...

  • Sales Support Specialist

    1 week ago

    Singapore GRETSCH-UNITAS (SINGAPORE) PTE. LTD. Full time

    JD Provide support to Sales team members Processing paperwork, maintaining accurate records, and updating entries with regard to sales figures and key data. Collaborate with colleagues to resolve any problems relating to documentation or salesrelated activities. Scheduling appointments, answering customers' enquires, and updating customer order status in a...