Business Support Specialist

1 week ago


Singapore GLOBAL BLUE SINGAPORE PTE. LTD. Full time
Nature and aim of the position

A business support specialist is someone charged with the responsibility in overseeing the daily operation of a business.

He/she is often the first contact with the vendors and merchants (esp. south accounts); therefore, his/her role includes maintaining contact and establishing a good relationship with them for the progress of the business.


He/she is charged with the responsibility for coordinating and supporting in the merchants' affiliation / de-affiliation back-end processes and systems.

He/she is responsible for the general office administration, including managing marketing collateral inventory for the Commercial Team.

Main duties and responsibilities

  • Ensuring outstanding administrative support across all areas of the business and business wide processes
  • Responsible for providing quality service for sales management
  • South Accounts
  • Be the focal point for team members and cross functional team to manage affiliation and deaffiliation processes and systems
  • Follow policies and procedures (SOPs and eTRS Compliance Management)
  • Maintain proper record and efiling of all agreements and Commercial documentations in SharePoint/OneDrive and/or Salesforce
  • Support in eTRS Compliance Management by monitoring daily transactions of newly affiliated merchants, follow up on unusual / high eTRS and ensure test transactions criteria are met
  • Manage in BI Insights Subscription and Data Warehousing of all systems
  • Assist business support manager and marketing specialist in marketing campaigns / projects and execution process
  • Maintain marketing collateral inventory / storage and work with marketing specialist on print requirements
Relates and cooperates mainly with

  • Commercial Team
  • Sales & Marketing
  • Country Managing Director
  • Finance
  • Field Service / Merchant Solutions Operation
Background and Education

  • Min 2 years' of business management and extensive administrative expertise experience
  • Experience from Retail, Hospitality or Payment Industry (optional)
- 'A' Level / Diploma

Specific skills and knowledge

  • Positive CAN DO attitude see opportunities
  • Selfmotivated trailblazer proactive, good time management, able to prioritize without being micromanaged
  • Strong listening, verbal and written communication skills ability to effectively and efficiently communicate complex information to employees at all levels of the organization.
  • Strong skills in working with people positive, genuinely interested in people, patient with others, ability to be supportive and motivate
  • Ability to handle confrontation well doesn't shy away from tough conversations, displays emotional intelligence, remains approachable
  • Ability to handle multiple projects and details on a daily basis
  • Ability to review the procedure for support and to pinpoint opportunities to develop the efficiency of business
  • Highly organised and able to effectively manage conflicting and competing priorities.
  • High proficiency in Microsoft Office (Word, Excel, Powerpoint, Outlook) and CRM (Salesforce)
  • Flexible with the ability to work around changing business needs
  • Team player


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