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Mgr Service
3 weeks ago
- Provide Strategy & Daily Supervision to service team. Hiring, Managing & Development of key Service Employee.
- Developing Go to market plan to Maintain a profitable, sustaining After Service Business.
- Provide technical support to the service network. This includes providing technical assistance through communication channels; provide documentation and attending site visits and developing trusting relationship with key customers.
- Conduct regular training or seminars on Company products with the service network, customers, and kitchen equipment suppliers throughout Singapore & Regional.
- Prepares routine and ad hoc department related reports for management, including test reports, field reports, service performance measurement, service reviews and monthly reports
- Attend market visits to ensure the Company is maintaining the updated service literature, manuals, price lists, service bulletins, and any relevant technical information
- Identifies, evaluates, recommends, and appoints potential service companies to enhance the Company service network
- Responsible for reporting service or quality problem on products to operating companies. This includes offering suggestions on causes of problem and providing necessary countermeasure & resolution.
- Responsible for Safety initiative and continuous improvement program of servicing jobs. Upkeep the safety standard that in line with corporate guidelines.
- Establish yearly service budgets for Singapore & Regionally on the various phases of services/ projects and ongoing or changing Operations.
- Responsible for Performance management and make recommendation for development of skills and staff performance improvement, and counsel employees on career development.
- Develops programs in conjunction to enhance the capabilities including maintenance of products, certification of products, rework or recall of product
- ERP Knowledge MS BC Preferred
- Ecommerce Knowhow
- Plumbing, Electrical, HVAC, CATCAM /BIM
- HVAC / Refrigeration
- Highly Curious with strong Interpersonal ability.
- Minimum with 810 years of related experience will be preferred.
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