Mgr Service

3 weeks ago


Singapore Welbilt Full time
Complete P&L responsibility for the Fabristeel Singapore & Regional After Market Service Business.

  • Provide Strategy & Daily Supervision to service team. Hiring, Managing & Development of key Service Employee.
  • Developing Go to market plan to Maintain a profitable, sustaining After Service Business.
  • Provide technical support to the service network. This includes providing technical assistance through communication channels; provide documentation and attending site visits and developing trusting relationship with key customers.
  • Conduct regular training or seminars on Company products with the service network, customers, and kitchen equipment suppliers throughout Singapore & Regional.
  • Prepares routine and ad hoc department related reports for management, including test reports, field reports, service performance measurement, service reviews and monthly reports
  • Attend market visits to ensure the Company is maintaining the updated service literature, manuals, price lists, service bulletins, and any relevant technical information
  • Identifies, evaluates, recommends, and appoints potential service companies to enhance the Company service network
  • Responsible for reporting service or quality problem on products to operating companies. This includes offering suggestions on causes of problem and providing necessary countermeasure & resolution.
  • Responsible for Safety initiative and continuous improvement program of servicing jobs. Upkeep the safety standard that in line with corporate guidelines.
  • Establish yearly service budgets for Singapore & Regionally on the various phases of services/ projects and ongoing or changing Operations.
  • Responsible for Performance management and make recommendation for development of skills and staff performance improvement, and counsel employees on career development.
  • Develops programs in conjunction to enhance the capabilities including maintenance of products, certification of products, rework or recall of product
**Job Requirement

  • ERP Knowledge MS BC Preferred
  • Ecommerce Knowhow
  • Plumbing, Electrical, HVAC, CATCAM /BIM
  • HVAC / Refrigeration
  • Highly Curious with strong Interpersonal ability.
  • Minimum with 810 years of related experience will be preferred.


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