Svc Delivery Mgr, Svc(Ims) Ldrship

2 weeks ago

Singapore NCS Full time

Svc Delivery Mgr, Svc(IMS) Ldrship:

Date:12-Jan-2023

Location:
Singapore, Singapore

Company:
Singtel Group

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region and is a member of the Singtel Group. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers.


We deliver end-to-end ICT solutions to help governments and enterprises realize business value through digital transformation and the innovative use of technology.

Over the years, NCS has played a critical role in the Singapore government's efforts to computerize the civil service sector and integrate IT into its public services.


The Service Delivery Manager is responsible for managing day to day support of medium scale maintenance projects meeting customer's requirements and Service Level Agreements.

Daily Activities

  • Assist the Senior Managers to train and guide junior team members.
Project Delivery

  • Act as a focal point for all support related queries and issues
  • Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
  • Review with support team to ensure that all support tasks and deliverables meet quality and service levels
  • Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
  • Notify/escalate any 'out of scope' variations to services to Program Director / Service Delivery Director (SDD)
  • Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)
  • Review and approve service request/enhancement effort, schedules and risk plans
  • Review and raise resource requirement
  • Responsible for resource forecasting and planning
  • Review, monitor and report project health status
Customer/Vendor Management

  • Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
  • Business Development
  • Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
  • Be involved in presale activities
Team Management

  • Delegate tasks effectively by providing clear and specific instructions and goals
  • Plan, track and monitor the tasks assigned to the team leader/ members
  • Participate in leadership activities and providing performance feedback and developmental coaching
  • Monitor and improve team performance, providing leadership, coaching, and performance management

Job Requirements

  • Typically 6 years IT project management experience
  • Strong knowledge in process improvement methodologies and tools
  • Understanding of Software Development Lifecycle (SDLC)
Degree in Information Systems, Computer Science or equivalent

  • Selfmotivated with a positive "cando" attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
  • Able to lead, develop and maintain respectful and trusting relationship
  • Proficient in written and spoken English
  • Able to travel as required

  • Svc Delivery Mgr, Svc(Ims) Ldrship

    2 weeks ago

    Singapore NCS Full time

    Svc Delivery Mgr, Svc(IMS) Ldrship:Date:1 Aug 2023Location: Singapore, SingaporeCompany:Singtel GroupNCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region and is a member of the Singtel Group. We are headquartered in Singapore and a wholly owned subsidiary of the...

  • Svc Delivery Mgr, Svc(Ims) Ldrship

    2 weeks ago

    Singapore NCS Full time

    Svc Delivery Mgr, Svc(IMS) Ldrship:Date:30 May 2024Location: Singapore, SingaporeCompany:Singtel GroupNCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.We believe in harnessing the power of technology to achieve extraordinary...

  • Svc Delivery Executive, Svc(Ims) Ldrship

    2 weeks ago

    Singapore NCS Full time

    Svc Delivery Executive, Svc(IMS) Ldrship:Date: 1 Feb 2024Location: Singapore, SingaporeCompany: Singtel GroupNCS is a prominent information and technology services provider in the Asia-Pacific region and part of the Singtel Group. Based in Singapore, NCS offers specialized expertise and capabilities that benefit businesses.We specialize in providing...

  • Lead Svc Delivery Mgr, Svc Ldrship

    2 weeks ago

    Singapore NCS Full time

    Lead Svc Delivery Mgr, Svc Ldrship:Date:16 Feb 2024Location: Singapore, SingaporeCompany:Singtel GroupWe have a great opportunity for a talented and self-motivated (Lead) Service Delivery Manager to join our team at NCS. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new...

  • Svc Delivery Executive, Svc(Ims) Ldrship

    2 weeks ago

    Singapore NCS Full time

    Svc Delivery Executive, Svc(IMS) Ldrship:Date:14-Apr-2023Location: Singapore, SingaporeCompany:Singtel GroupNCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region and is a member of the Singtel Group. We are headquartered in Singapore and a wholly owned subsidiary of...

  • Prin. Svc Delivery Dir, Svc(Ims) Ldrship

    2 weeks ago

    Singapore NCS Full time

    Prin.Svc Delivery Dir, Svc(IMS) Ldrship:Date:27 Mar 2024Location: Singapore, SingaporeCompany:Singtel GroupAre you looking for value adding and impactful work?Do you want to make a difference with your expertise?With us, you'll be able to make it happen.NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing...

  • Svc Delivery Mgr, Svc Leadership

    2 weeks ago

    Singapore NCS Full time

    Svc Delivery Mgr, Svc Leadership (IT Service Management Office):Date:14 Feb 2024Location: Singapore, SingaporeCompany:Singtel GroupNCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.We believe in harnessing the power of...

  • Senior Svc Delivery Mgr, Svc Leadership

    2 weeks ago

    Singapore NCS Full time

    Senior Svc Delivery Mgr, Svc Leadership:Date:16 Apr 2024Location: Singapore, SingaporeCompany:Singtel GroupNCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.We believe in harnessing the power of technology to achieve extraordinary...

  • Svc Delivery Mgr, Svc(IMS) Ldrship

    1 month ago

    Singapore Singtel Group Full time

    NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...

  • Svc Delivery Mgr, Svc(IMS) Ldrship

    4 weeks ago

    Singapore Singtel Group Full time

    NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...

  • Svc Delivery Mgr, Svc(IMS) Ldrship

    2 months ago

    Singapore Singtel Group Full time

    NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...

  • Svc Delivery Mgr, Svc(IMS) Ldrship

    4 weeks ago

    Singapore Singtel Group Full time

    NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...

  • Svc Delivery Mgr, Svc(IMS) Ldrship

    3 days ago

    Singapore Singtel Group Full time

    NCS is a top technology services firm operating across the Asia Pacific region, providing consulting, digital services, and technology solutions.We harness technology's power to achieve remarkable things, creating value and impact for our communities, partners, and people. With a workforce of 12,000, we've completed large-scale projects for governments and...

  • Svc Delivery Mgr, Svc(IMS) Ldrship

    4 days ago

    Singapore Singtel Group Full time

    NCS is a prominent technology services firm operating across the Asia Pacific region in over 20 countries, offering consulting, digital services, and technology solutions. We are firm believers in leveraging technology to achieve remarkable outcomes, generating enduring value and impact for our communities, partners, and workforce. Our diverse team of...

  • Svc Delivery Mgr, Svc(IMS) Ldrship

    1 month ago

    Singapore Singtel Group Full time

    NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...

  • Svc Delivery Mgr, Svc(IMS) Ldrship

    4 weeks ago

    Singapore Singtel Group Full time

    NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...

  • Svc Delivery Director, Svc(IMS) Ldrship

    3 months ago

    Singapore Singtel Group Full time

    Are you looking for value adding and impactful work? Do you want to make a difference with your expertise? With us, you’ll be able to make it happen.   NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and...

  • Svc Delivery Director, Svc(IMS) Ldrship

    4 weeks ago

    Singapore Singtel Group Full time

    Are you looking for value adding and impactful work? Do you want to make a difference with your expertise? With us, you’ll be able to make it happen.   NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and...

  • Lead Svc Delivery Mgr, Svc(IMS) Ldrship

    2 weeks ago

    Singapore Singtel Group Full time

    NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...

  • Lead Svc Delivery Mgr, Svc(IMS) Ldrship

    2 weeks ago

    Singapore Singtel Group Full time

    NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...