Svc Delivery Mgr, Svc(IMS) Ldrship

1 month ago

Singapore Singtel Group Full time

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Manager, Service Management to be part of our diverse team of talent here at NCS

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you

What we seek to accomplish together:

The Manager, Service Management is responsible for managing day to day support of large-scale Cloud related projects meeting Client’s requirements and service level agreements.

To lead and mentoring a team of SMO performing the following scope of work for System and Network Infra for a NCS key client:

1.           Service Management

2.           Configuration Management

3.           Incident Management

4.           IT Security Management

5.           IT Security Compliance & QA Management

Service Management

  • Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
  • Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
  • Monitor and update client on operation concern and/or compliance matters and propose resolution.
  • Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
  • Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
  • Review reports from Operations & Support (O&S) project teams within the System Family
  • Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
  • Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
  • Prepare Management plan and submit compilation to the Client annually

 

A little about you:

  • Proficient in ITSM – Information Technology Service Management, ServiceNow, Capacity Planning, Change Management, IT Asset Management
  • Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation, and interpersonal skills including strong persuasion techniques.
  • Able to lead, develop and maintain respectful and trusting relationship.
  • Proficient in written and spoken English.

 

What you might also need to have:

  • Degree in Information Systems, Computer Science or equivalent.
  • Typically, 6-8 years IT project management experience / Service delivery / Incident management experience
  • Strong knowledge in process improvement methodologies and tools. ITIL v3 or 4 Foundation certification.

 

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future. 

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports. 

 

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.

 

 

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