Assistant Mgr, Global Customer Engagement

1 week ago


Singapore The Cap Consulting Group Pte Ltd Full time

Minimum 2 years' experience in shipping industry

:

-
Background in marketing and/or account servicing

:

-
Excellent communication, negotiation, and interpersonal skills.
Our client is a leading feeder solutions provider in the maritime industry.

We are seeking for an experienced global marketing cand for the position of a Senior Manage role, Global Customer engagement.


Summary

:


The Global Customer Engagement (GCE) department is responsible for promoting and developing the firm's relationships with the world's biggest Container Shipping companies at HQ and Regional HQ levels.


As an Asst Mgr, you provide support and jointly responsible for management of customers' business requirements to strengthen partnerships and grow business opportunities.


This is essentially a global marketing role requiring the cand to be equipped with global key account management skills. We are also seeking for a good communicator with excellent influencing skills to interact with external customers and collaborate with internal stakeholders.

Reports to

:

Senior Mgr, Global Customer Engagement

Role and Responsibilities

:

Customers

  • Assistant Account Manager for 23 corporate customers ensuring growth in support from our key customers.
  • Account maintenance, including updating tariff teams on BAF, OOG/DG quotations checklist and service level agreements.
  • Strategize with the account manager on tender preparation: Sharing the customer intel internally & working with the reporting manager in giving strategic advice to LM's in achieving tender objectives.
  • Account performance monitoring ensuring that (i) is loading as forecasted (ii) space is allocated accordingly (iii) no service failures.
  • Business development to ensure that the GCE account team is the first point of contact for new requirements or areas of development. The customer contact point, managerial and team lead levels.
  • Engage frequently with the customer equipment teams for adhoc repo requirements and secure support.
  • Slot purchase, buy from customers and ensuring that the best rate is secured setting the base for potential swop opportunities.
  • Assist in maintaining customer intel such as org charts, volumes outsourced and general market information.

Processes & Systems

  • Ensuring that commercial processes are reviewed regularly and updated.
  • Best practices of contract administration are shared amongst regional hubs.

Requirements

:

  • Bachelor's degree in any field.
-
Minimum 2 years' experience in shipping industry

:

-
Background in marketing and/or account servicing

:

  • Ability to work under tight deadlines & keen interest in learning.
  • Willing to attend frequent dinner appointments.
  • Excellent proficiency in Microsoft Office suite of programs.
-
Excellent communication, negotiation, and interpersonal skills.

Selling pts

:

-
The co is the biggest common carrier and public shipping line in the world

:

-
The co is a well known and global MNC in the shipping industry

:

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The co offers job rotation opportunities to good performers. If the cand is keen to branch out of this marketing function to other functions or look at overseas positions, the co can offer such possibilities

:

-
The co allows WFH 1 day per week

Posted by:
CAP Consulting (EA license: 14C7175)

Caroline Poh (EA Registration:

R
Date Posted - 5 April 2024

Job Types

:

Full-time, Permanent

Schedule:

  • Monday to Friday

Work Location:
In person

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