![Direct Search Global](https://media.trabajo.org/img/noimg.jpg)
Customer Service Executive
2 weeks ago
Job Detail:
- Job Reference
- M7694
Direct Search Global is working with a marine & offshore service supplier to fill a role of Customer Service Executive to be based in their Singapore office.
Responsibilities:
- Manage clients' tenders, quotations, enquiries, and orders.
- Provide positive customer service to engage with them in end to end customer service process.
- Ensure all tenders and quotations are submitted according to the customer's deadline. All orders to be prepared based on customer specification.
- Complete Request For Quote via SAP best pricing and ensure completion of quote as per customer request.
- Raise all customer feedback to Team Leader and ensure that it is logged in the (CIL) Continuous Improvement Log.
- Prepare quotes and submit to Team Leader for approval.
- Ensure any change in customer requirement are updated in a timely manner before submission of quote for approval.
- Follow up with customer on quotations in a timely manner.
- Process customer Purchase Order in SAP
- Identify order building and development opportunities through telephone sales expertise.
- Coordinate with Procurement team for inventory purchase whenever possible.
- Issue orders to Procurement or Operations team based on customer's requirement and Purchase Order.
- Follow up with customer and assist to issue invoice if needed.
- Assist in adhoc assignments.
- Practice 5S standard, always maintain and ensure workplace health and safety requirements.
- Work together with the team and be accountable to the KPIs eg. achieve top line growth, drive profitable business, increase win rate, reduce MISC sales
Job Requirements:
- Diploma or equivalent with preferably 3 years of Customer Service working experience.
- Excellent communication skills with all levels.
- Customer centric approach
- Have a WIN mentality
- Able to work independently and in a team.
- Strong communication skills in both verbal and written.
- Able to meet deadlines through proper time management and allocation of priorities.
- Strong interpersonal understanding with an awareness of diversity within the customer base, team, and organization.
- To engage in a friendly and professional manner with clients, customers, and internal stake holders.
- Willing to learn
- Being selfinitiative and proactive
- Customer Service or Sales line working experience is a plus.
- Experience in handling vessel supply would be an added advantage.
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