IT Support Engineer

2 weeks ago


Singapore Crypto Full time
The team comprises of multiple functions from Blockchain Security, Operational Security, Security Governance and Compliance and more. We drive a culture of having a growth mindset and being humble to help everyone achieve their potential. Security and Data Privacy Compliance first strategy which has been at the core of our company.

The security team helped to drive us to be the first Crypto company worldwide to achieve ISO27001, ISO27701, ISO22301 and PCI:
DSS Level 1) certifications.

Extremely detailed third party attested by international audit firm SGS and achieved "Adaptive (Tier 4)" - the highest level possible for the US National Institute of Standards and Technology (NIST) Cybersecurity Framework and the latest NIST Privacy Framework as well as SOC2 and many other regional certifications like the Data Protection Trust Mark.


Responsibilities:

  • Assist in our security administration activities including but not limited to user provisioning, access control, endpoint management, threat prevention and networking maintenance
  • Develop and implement access control workflows
  • Handle enquiries, IT request and assist in resolving and troubleshooting from internal users

Requirements:

  • Holders of network and/or security related certifications/qualifications.
  • 34 years of practical experience in IT support or a similar technical role.
  • General IT operations experience including but not limited to User laptop provisioning, maintenance, User Account Provisioning and deprovisioning
  • Proficiency in troubleshooting hardware, software, connectivity and network issues. Familiarity with Windows and macOS operating systems, and Linux would be an advantage.
  • Experience handling mobile fleets, including working with carriers, managing onboarding and offboarding users and mobile devices
  • Excellent verbal and written communication skills, with the ability to convey technical concepts to nontechnical users effectively.
  • Familiar with tools such as Jira, OKTA, Netscope, Airwatch and others.
  • Strong analytical and problemsolving abilities to diagnose and resolve complex IT issues efficiently.

You are also expected to:

  • Demonstrate a strong commitment to personal learning and development
  • Detail minded with an analytical mindset
  • Good communication skills with an ability to explain complex technical issues to nontechnical business users
  • A customercentric approach with a focus on delivering highquality support and maintaining a positive user experience.
  • Ability to work in a fastpaced environment, handling multiple tasks and prioritizing accordingly.
  • Willingness to collaborate and work as part of a diverse team.
  • Proficiency in both spoken and written English
LI-MK1

LI-Hybrid

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture.

Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

_ Are you ready to kickstart your future with us?_

Benefits
Competitive salary

Medical insurance package with extended coverage to dependents

Attractive annual leave entitlement including:
birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

About:

Personal data provided by applicants will be used for recruitment purposes only.
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