Senior Executive, Subject Matter Expert, Claims

1 week ago

Singapore Manulife Full time

_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you. _

Working Arrangement
Hybrid

_(Manulife Asia Segment standard external and internal job ad template) _

The Opportunity


The role is responsible for supporting the operations in driving change management, re-engineering of business process & enhancements of systems to achieve operational efficiencies and service excellence.

Support the activities that drive continuous improvement of efficiency and effectiveness of people, process and systems through Human Centred Design.

Responsible for the overall coordination, implementation, execution, control and completion of key processes and value streams and ensuring consistency with company strategy, goals and compliance with regulatory requirements.


Responsibilities:

  • Support key deliverables in projects, system enhancements and processes that are compliance with regulatory and risk management controls, corporate policies, procedures and guidelines.
  • Working with key stakeholders on deliverables outputs, timelines and requirement criteria, establishing structure, developing and maintaining plans, identifying/managing risks and monitoring/reporting progress.
  • Manage mediumtolarge scale feasibility studies, impact analysis, and/or projects and implementation assignments that involve defining user requirements, streamlining or reengineering workflows, evaluating existing processes, and researching and recommending new systems/workflow processes to optimize efficiencies
  • Continuous improvements and customer centricity; identify areas of opportunity through analysis and develop recommendations for improvement
  • Identify and evaluate system gaps and recommend solutions for system enhancement in order to achieve defined levels of improvement in operations efficiency and productivity.
  • Contribute to Product Development and define system and process requirements to support the new products, perform impact analysis on existing current process and system and sign off business requirement document and test plans.
  • Strong organizational skills (the ability to prioritize and coordinate multiple tasks and activities with different deadlines)
  • Ability to adjust to shifting priorities, demands and timelines through analytical and problemsolving capabilities
  • Ability to translate issues and problems into effective business solutions
  • Excellent verbal and written communication, presentation, documentation and facilitation skills, ability to document processes/concepts in an organized, understandable, and clear format
  • Establish User Acceptance Testing (UAT) test scenarios and execute UAT plans in accordance to the agreed timeline and specifications. Ensure quality of UAT for successful implementation to production.
  • Support operational activities by assisting users in resolution of production errors and liaising with IT & BA on proposed solutions.
  • Provide support on external and internal audits and to ensure that operations team abide by the procedures set, acceptance of risk is within the acceptance criteria and identify any gaps for further enhancements and improvements.
  • Actively support Client Management and multiple Distribution channels by providing necessary training and information on business rules and processes to staff and external parties.
  • Adopt agile methodology in the implementation of deliverables.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

  • Min Degree qualifications
  • CLU, CLI, ILP, FNA, HI, M5, M8, M
  • Min 2 years of working experience in Life Insurance Operations / SME / System / Business analysis work
  • Good organization and multitasking skills
  • Good problem solving and decision making skills
  • Good process design and improvement skills
  • Strong people and interpersonal communication skills
  • Client centricity skills
  • Good understanding of the principles of insurance products (life, disability, health, medical,universal life, investmentlinked, accidental products)
  • Good understanding of the regulatory aspects of life, health and investment linked insurance industry (MAS,LIA,CPF Board, MOH, MOM)

Our commitment to you

  • Our mission; to be a part of making Decisions Easier and Lives Better
  • A leader

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