Senior Manager, Reinsurance Claims

1 month ago

Singapore Marsh Full time

Marsh is seeking candidates for the following position based in the Singapore office:

Senior Manager, Reinsurance Claims

What can you expect?

  • This will be an exceptional opportunity to collaborate and work alongside a highly motivated, well established and professional claims team based in Singapore.
  • This role will offer the successful candidate fantastic exposure within a dynamic team and across Marsh McLennan, which in turn offers great opportunities for career development.
  • You will also get access to colleague resource groups across the globe providing engagement, mentorship and development opportunities, to help you build a sense of connection and community throughout your career.

What is in it for you?

  • You will be covering claims on lines of business such as Property, Casualty, Terrorism, Energy, Power, Construction & FinPro.
  • Role involves interfacing with clients, placing brokers, retail office colleagues, (re)insurers, claims experts and other parties.
  • Identifies potential policies and coverage for incoming claims, performing independent research to seek validation or clarification where necessary
  • Notifies (re)insurers of any new claim in a prompt manner and keeps them fully updated as the claim progresses. This involves the registration of the claim on the system(s), the issuance of PLAs, RLAs, DLAs, debit & credit notes and the collection of both indemnity and expert fees with regular follow up in order to deliver timely collections.
  • Handles complex issues pertaining to claims complications, claims processes and/or claims collections, escalating where necessary.
  • Provides prompt, clear and accurate advice to clients and other parties on any claims matters
  • Coordinates with MMC Finance/Credit Control on claims and/or fee payment reconciliations and ongoing settlements to clients and claims experts
  • Maintain physical and/or e-files for all documentation to/from clients, (re)insurers, claims experts, etc., and ensures that all notifications, expert reports and updates are e-filed.


What you need to have:

  • More than 10 years' claims experience, preferably within a broking environment, with experience in some of the lines of business mentioned above
  • Achieved CGI, ACII or equivalent relevant qualification
  • Good understanding of (re)insurance policies, contracts/slips and their commercial aspects
  • Experience in handling large and complex (re)insurance claims
  • Able to multi-task and work well under pressure
  • Able to work independently as well as within a team in a fast paced environment

What makes you stand out?

  • Strong negotiation, presentation and problem solving skills.
  • Highly motivated, team player with good interpersonal skills.
  • Ability to navigate swiftly in a fast paced environment.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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