IT Support Engineer

2 weeks ago


Singapore CAPITAL HUMAN RESOURCE MANAGEMENT PTE. LTD. Full time
Our Client, in the
IT Industry located in the
Central has opening for **IT Support Engineer

Responsibilities:

  • Responsible for breakfix support for IT related equipment
  • Support the project manager(s) and sales team in various activities to ensure timely delivery/closure on business critical issues according to customer expectation.
  • Supports new projects, OS installations, upgrades, patches and creation of documentation
  • Setting up new users' accounts, profiles and dealing with password issues
  • Handle customer relation problems promptly and appropriately, provide guidance, escalate issues according to establish workflow
  • Perform root cause analysis, repairing system software, troubleshooting performance issues, OS configuration and hardware failures
  • Perform preventive and corrective maintenance works as scheduled Responding within agreed time limits to callouts
  • Ensure an efficient tracking system of all paperwork
  • Review and conduct impact analysis of IT infrastructure requirements and issues
  • Provide support for customer calls to ensure SLAs are kept and identify potential relationship disturbances.
  • Keep management informed by tracking incidents and customer requests and escalate if necessary
  • Analyze customer satisfaction, identify, manage and help resolve IT related issues that negatively influence the relationship to the customer
  • Work within a team environment to ensure availability of customer's servers with significant business or IT impact

Requirements:

  • Working knowledge in experience with WINTEL servers and Microsoft Operating-Systems
  • Basic knowledge of Router configuration, Network and Printer setup, Secure WIFI setup
  • Understanding of/and commitment to IT as a service function and business enabler
  • Knowledge should extend through operating System Support, Server Virtualization, server builds, basic network troubleshooting
  • Knowledge in cloud platforms such as Microsoft Office365 and Azure would be preferred Knowledge in using reporting tools would be preferred
  • Minimum 2year experience in an IT position Diploma in Computing, Computer Science or Computer Engineering or Equivalent
the
FOLLOWING FORMAT to facilitate the short listing process;
Attachment of
CV's in
MSWORD FORMAT

Resumes please
INCLUDE:


  • Personal Particulars
  • Education background
  • Work experiences in point forms
  • All Reasons for leaving
  • Current and Expected salary
  • Date of availability / Notice Period
Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

Kyan Hou Shenglong

Reg No:
R1435754

**EA No: 19C9570
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