Partner Engagement Manager Apac

2 weeks ago

Singapore CONFLUENT SINGAPORE PTE. LTD. Full time

The Confluent Professional Services team engages directly with customers, helping to avoid and overcome challenges in their strategy, architecture, and adoption of a data-in-motion platform.

We do so by providing advisory services and ongoing enablement for customer and partner technical and business leadership. We use our experience in the field to inform our product and business strategy.

As a Partner Engagement Manager you will:

  • Developing strong executive relationships with our customers and delivery partners
  • Be responsible for ensuring that the professional services (PS) delivery partners are successful in their engagements with our customers
  • Ensure, through proper vetting, that we are partnering with the most suitable partners
  • Understand our customers' needs and match them to the availability and skillset of our PS resources and delivery partners
  • Determine the ideal scope of the project and craft appropriate statements of work (SOW)
  • Provide a governance framework for the PS delivery partners that includes weekly status updates, proactive progress checks, issues escalation and gauging the general health of the PS partnerled engagements
  • Ensure the discovery and resolution of engagement issues by looping in the appropriate experts on the Confluent PS delivery team
  • Measure and report of the success of the PS delivery partner engagements
  • Build relationships with the PS delivery partners and support them in their journey, from initial enablement and certification to new consultant onboarding and offboarding
  • Drive operational excellence in the professional services and Sales teams through identification and execution of opportunity areas for our delivery partners that create efficiency, remove obstacles, or create improved processes and approaches to the business
  • Participating in Confluent product and sales strategy conversations that would impact your customers
  • Contributing to account and regional growth plans

We're looking for someone who has:

  • 5+ years of program or project management experience at a technology company, with a track record of top performance, especially helpful if this experience is in a professional services organization
  • 2+ years of experience working with the partner ecosystem for a technology company
  • Experience curating, building and maintaining a delivery partner ecosystem, especially in professional services organizations
  • Ability to understand complex business requirements and craft tailored solutions and SOWs
  • Experience overseeing multiple crossfunctional programs or engagements simultaneously
  • Technical or domain awareness of data management concepts and driving customer value and success
  • Strong analytical and quantitative capabilities
  • Exceptional presentation, verbal, written communication skills in English, Japanese or Korean language since this role will require extensive internal stakeholder, partner and customerfacing interactions in those regions
  • Comfort in operating in a highly ambiguous and fastpaced environment
  • Ability to influence and drive change. Have effective project management, problemsolving and analysis skills, combined with developed business judgment
  • Willingness to travel up to 50% when needed
  • Native level Japanese and Business level English to engage partners in Japan

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