Current jobs related to Customer Service Specialist - Singapur - Prudential plc

  • Customer Service Specialist

    3 weeks ago

    Singapur, Singapore DBS Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Specialist to join our Corporate Banking team at DBS Bank. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our premier customers.Key ResponsibilitiesProvide timely and effective resolution to customer inquiries...

  • Customer Service Specialist

    2 days ago

    Singapur, Singapore Hologic, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at Hologic, Inc. The successful candidate will be responsible for managing customer orders, resolving issues, and providing exceptional customer service.Key ResponsibilitiesManage and direct all customer order holds/blocks to relevant parties for timely...

  • Customer Service Specialist

    3 weeks ago

    Singapur, Singapore DBS Bank Full time

    Job SummaryDBS Bank is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our Group Technology and Operations department, you will play a critical role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective resolution to customer inquiries and issues,...

  • Customer Service Specialist

    2 weeks ago

    Singapur, Singapore DBS Bank Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at DBS Bank. As a key member of our Group Technology and Operations team, you will play a critical role in delivering exceptional customer service and support to our corporate clients.Key ResponsibilitiesProvide timely and effective resolution to customer...

  • Customer Service Specialist

    1 week ago

    Singapur, Singapore Informa PLC Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Specialist to join our Global Customer Service Department. As a key member of the team, you will be responsible for providing exceptional customer service to internal and external customers, working closely with the Customer Service Manager to achieve departmental goals.Key...

  • Customer Service Specialist

    3 months ago

    Singapur, Singapore The International Air Transport Association Full time

    Employment Type: Permanent Contract Duration:  At IATA, we speak for the airlines of theworld, serving and supporting over 300 of them across all continents. Weare passionate and knowledgeable about the aviation industry, and we strive tomake it safer, smarter, more sustainable and more inclusive. We celebratediversity and inclusion in our workforce,...

  • Specialist, Customer Service Support

    3 months ago

    Singapur, Singapore SHL Full time

    Job Description Customer Success Specialist We are seeking a Customer Success Specialist to join our sales team based in Singapore. As a Customer Success Specialist, you will partner with Account Managers to ensure that their clients receive a best-in-class account management experience that leads to the client continuing and expanding their...

  • Correctional Services Officer

    3 weeks ago

    Singapur, Singapore Singapore Prison Service Full time

    CAREERS WITH SINGAPORE PRISON SERVICEAre you prepared for a meaningful career with the Singapore Prison Service (SPS)? Engage in a challenging and fulfilling journey that presents numerous opportunities for professional growth and personal development.Positions Available:Extended Management Executive Scheme (E-MXS)- Engage in various responsibilities across...

  • Correctional Services Officer

    3 weeks ago

    Singapur, Singapore Singapore Prison Service Full time

    CAREERS WITH SINGAPORE PRISON SERVICEAre you prepared for a meaningful career with the Singapore Prison Service (SPS)? Experience a challenging and rewarding environment that provides numerous opportunities for personal and professional development.Available Roles:Extended Management Executive Scheme (E-MXS)- Engage in various functions across line...

  • Customer Service Specialist

    4 months ago

    Singapur, Singapore Neuron Mobility Full time

    The Role This role reports into the Customer Service (CS) Team Lead. The CS Specialist will handle a large volume of inbound and outbound calls, emails, and chats with proficient knowledge and efficiency. This person will also be able to effectively link user complaints, our product and technology to troubleshoot and provide insights to the internal...

  • Customer Service Representative

    2 weeks ago

    Singapur, Singapore COURTS SINGAPORE Full time

    Job Title: Call Center SpecialistJob Summary:We are seeking a highly skilled Call Center Specialist to join our team at Courts Singapore. As a Call Center Specialist, you will be responsible for providing exceptional customer service to our clients via various touch points.Key Responsibilities:Respond to customer inquiries via phone, email, and social...

  • Customer Service Representative

    2 weeks ago

    Singapur, Singapore National Service Resort & Country Club Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer at National Service Resort & Country Club.Key Responsibilities:Provide exceptional customer service to members and guests, responding to inquiries and resolving issues in a timely and professional manner.Manage membership applications,...

  • Customer Service Representative

    1 week ago

    Singapur, Singapore Prudential plc Full time

    {"Job Title": "Customer Service Specialist", "Job Description": "Job SummaryAt Prudential plc, we are committed to delivering exceptional customer service and experience. We are seeking a highly skilled and motivated Customer Service Specialist to join our team.Key ResponsibilitiesManage email communication with customers and distribution teamsProvide...

  • Customer Support Specialist

    2 weeks ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job Title: Customer Support Specialist Job Description: We are seeking a highly skilled and customer-focused individual to fill the role of Customer Support Specialist at Flintex Consulting Pte Ltd. As a key member of our team, you will be responsible for delivering exceptional support and ensuring customer satisfaction. The Role: Act as the primary...

  • Customer Service Representative

    3 weeks ago

    Singapur, Singapore National Service Resort & Country Club Full time

    Job Summary:The National Service Resort & Country Club is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. As a key member of our operations team, you will be responsible for providing exceptional service to our members and guests, ensuring a seamless and enjoyable experience at our resort.Key...

  • Customer Support Specialist

    2 weeks ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job Title: Customer Support Specialist Job Overview: We are seeking a highly skilled and customer-focused individual to fill the role of Customer Support Specialist at Flintex Consulting Pte Ltd. As a key member of our team, you will be responsible for delivering exceptional support and ensuring customer satisfaction. The Role: Provide technical...

  • Customer Support Specialist

    5 days ago

    Singapur, Singapore Rohde & Schwarz Full time

    Join Our Team as a Customer Support SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to customer inquiries and...

  • Customer Service Representative

    17 hours ago

    Singapur, Singapore SUPERHERO PRODUCTIONS Full time

    Customer Acquisition and Retention SpecialistWe are SUPERHERO PRODUCTIONS, an organisation that focuses on delivering exceptional customer experiences. As a Customer Acquisition and Retention Specialist, you will play a crucial role in attracting and retaining valuable clients.Your key responsibilities will include:Maintaining accurate records of existing...

  • Customer Service Representative

    4 days ago

    Singapur, Singapore JACOBS DOUWE EGBERTS Full time

    About JACOBS DOUWE EGBERTSJACOBS DOUWE EGBERTS is a global coffee and tea company with a rich history spanning over 265 years. Our company is driven by the belief that it's amazing what can happen over a cup of coffee. We operate in over 140 countries worldwide, offering a diverse portfolio of iconic household brands.Job DescriptionWe are seeking a highly...

  • Customer Support Specialist

    2 weeks ago

    Singapur, Singapore Rohde & Schwarz Full time

    Join Our Team as a Customer Support SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to customer inquiries and...

Customer Service Specialist

4 months ago

Singapur, Singapore Prudential plc Full time

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:
In this role, you are required to have a flair for language and writing with the ability to communicate with all stakeholders, be resourceful and able to provide a solution within the agreed turnaround time. Your primary role is to deliver an awesome customer service experience to our customers through email communication and online chat. Feedback received is to be handled with urgency and care to provide an outcome that is both fair and satisfactory. You need to have the ability to drive escalations through defined process to resolution.

You must have the passion to provide outstanding customer service quality and be able to embrace change positively. You must be interested to participate in the various email resolution techniques such as making outbound call to internal or external customer to resolve and be proactive to provide ideas as to how we can match our email resolution with the constant development in digital/communication media.

Job Description:

• Manage the day to day email communication with customers and distributors


• Provide quality customer service through reviewing, assessing and providing the response in a timely manner


• Meet SLA of 90% email resolution within 5 working days


• Work with different business units to provide a one stop solution to the customers


• Resolve feedback or issues raised by customers or sale representatives


• Provide reports and analyse email to streamline and work with Team Lead to improve on the SLA and be involved in the emails reduction initiatives.


• Engage various stakeholders and deliver Partnership Distribution training.

Who we are looking for:
Competencies & Personal Traits:

• Strong command of the English language (spoken and written)

• Analytical and self-motivated

• Resourceful and resilient

• Effective in problem solving

• Fast learner

Working Experience:

• At least 2-3 years of experience in a Financial Institution and in a customer service role

• Knowledge in Lifeasia, CRM, communication tools and financial products is an advantage

Education

• Degree/Diploma holder in any discipline

Language

• English