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Regional Service Engineer
2 weeks ago
RESPONSIBILITIES
- Attend and resolve field escalations from Regional offices and Business Partners. Keep constant communication for field service matters.
- Escalate to HQ for unresolved cases, liaise between Regional offices and Business Partners and HQ for service matters.
- Download, digest and distribute Service Information/Bulletins to Regional offices and Business Partners
- Verify for machine DOA cases. Carry out compensation claims process with HQ for defective parts.
- Attend service training for new products and carry out service training to Regional offices and Business Partners
- Provide assistance for onsite installation when required especially for 1st installations.
- Support Regional Marketing on product demonstrations, specifications, samples
- Carry out rework as directed by HQ on specified machines eg. labels, power cords.
- Confirm and check damaged machines/consumables/parts in warehouse for insurance claims
- Liaise with external vendors for trainings and certifications as well as hardware repairs/returns and field issues
REQUIREMENTS
- Experience in service and support of Production Printers will be an advantage
- Preferable to have some experience with Color Management in digital printers
- Able to travel at short notice, work independently under pressure and tight deadlines
- Able to quickly understand and grasp field issues escalated from Regional offices and Business Partners
- Inquisitive, motivated selfstarter and able to selflearn from service materials provided
- Able to converse well to carry out trainings and convey technical knowledge to Regional offices and Business Partner's engineers
Registration No:
R Berlinda Goh)
EA License No: 01C4394 (PERSOLKELLY Singapore PTE LTD)
588516
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