Regional Service Engineer

2 weeks ago


Singapore PERSOLKELLY Singapore Full time

RESPONSIBILITIES

  • Attend and resolve field escalations from Regional offices and Business Partners. Keep constant communication for field service matters.
  • Escalate to HQ for unresolved cases, liaise between Regional offices and Business Partners and HQ for service matters.
  • Download, digest and distribute Service Information/Bulletins to Regional offices and Business Partners
  • Verify for machine DOA cases. Carry out compensation claims process with HQ for defective parts.
  • Attend service training for new products and carry out service training to Regional offices and Business Partners
  • Provide assistance for onsite installation when required especially for 1st installations.
  • Support Regional Marketing on product demonstrations, specifications, samples
  • Carry out rework as directed by HQ on specified machines eg. labels, power cords.
  • Confirm and check damaged machines/consumables/parts in warehouse for insurance claims
  • Liaise with external vendors for trainings and certifications as well as hardware repairs/returns and field issues

REQUIREMENTS

  • Experience in service and support of Production Printers will be an advantage
  • Preferable to have some experience with Color Management in digital printers
  • Able to travel at short notice, work independently under pressure and tight deadlines
  • Able to quickly understand and grasp field issues escalated from Regional offices and Business Partners
  • Inquisitive, motivated selfstarter and able to selflearn from service materials provided
- keen to explore new methods to help to resolve issues. Responsible and detailed, careful worker

  • Able to converse well to carry out trainings and convey technical knowledge to Regional offices and Business Partner's engineers

Registration No:
R Berlinda Goh)

EA License No: 01C4394 (PERSOLKELLY Singapore PTE LTD)

588516

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