Officer, Competence Development

2 weeks ago


Singapore VOLVO CONSTRUCTION EQUIPMENT SINGAPORE (PTE.) LTD. Full time

Job Summary:

  • Assist in the implementation and administration of dealer competence development activities (sales, technical & part sales training) within Region Asia.
  • Assist to establish, maintain and coordinate the dealer trainer network within Region Asia.
  • Responsible for the management and administration of VEIDA (learning management system) for both Sales and Aftermarket users.
**Main Tasks/ Responsibilities / Authorities: •Dealer competence development activities

  • Coordinate with trainers and the relavant market area(s) to organise and implement sales / technical / parts sales training for dealer personnel.
  • Plan, organise and implement all trainingrelated logístical arrangements (eg. hotel reservations, training materials, training aids, training meals, participant transportation, etc.).
  • Maintain participants' attendance records in training events.
  • Gather training participants' evaluation and feedback on training programmes / events.
  • Manage and support all activities associated with the Volvo CE Masters competition.
  • Dealer trainer network
  • Liaise with dealers in Region Asia to establish a dealer trainer network.
  • Maintain records of dealer trainers' training proficiency and expertise.
  • Organise and coordinate TraintheTrainer prgrammes / activities.
  • VEIDA (learning management system)
  • Provide admin support on user issues / requests.
  • Provide training / coaching support for dealer admin users.
  • Create and manage lessons / learning paths / events.
  • Monitor and drive the completion of assigned lessons / learning paths / events / training assessments by users.
  • Maintain and ensure accuracy of VEIDA user training completion records and generate required reports from the system.
  • Manage the LMS subsciption fee payment process.
  • Participate in VEIDA key user meetings and assist in LMS related projects (eg. system upgrades, new functionality launches, etc.).
  • Perform any other duties assigned by his / her supervisor.

Key Skills:

  • Excellent verbal and written communication skills
  • Strong interpersonal skills and the ability to work well with others
  • Good decisionmaking skills with strong attention to details
  • Ability and willingness to work independently, with limited supervision
  • Strong analytical and troubleshooting skills
**Required knowledge and experience: Education/Professional Qualifications required for the position:

  • Degree / Diploma in Business, Administration or equivalent
  • Excellent verbal and written communication skills
in the English language

Additional Important Requirements:

  • Committed and supportive teamplayer
  • Willingness to learn and try new things
  • Able to travel whenever required


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