Field Competence Development Manager Ksea

2 weeks ago

Singapore Kone Full time

Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision.

As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?


In this role, I will spearhead the enhancement of field and safety competence in Malaysia and KSEA through data-driven approaches, leveraging KPIs and insights.

Collaboration with local Learning and Development teams, field trainers, and operations stakeholders will be key to ensuring impactful and relevant training.

Additionally, I will oversee Training Center operations and act as a strategic business partner, providing learning consultancy and delivering L&D services for various programs catering to both KONE personnel and subcontractors, spanning induction to development.


What will you be doing?- Lead the development of cluster/FL field competence using a data-driven approach.- Analyze data to optimize field training impact and resource utilization.- Provide visibility to Area order book, FYCOR, COR, and safety KPIs.- Lead cluster/FL planning for Training Center training recipients, locations, and timing.- Manage all Training Centers in the geography.- Ensure long-term commitment and motivation of the field trainer pool.- Provide field training insights and recommendations to business stakeholders.- Lead operations steering for L&D in the cluster/FL.- Partner with the global learning offering team for input on competence development.- Ensure process discipline, data accuracy, and HR compliance for field competence development.- Make decisions on L&D KPIs, CAPEX budgeting, and local execution of learning programs.- Monitor performance metrics including certifications, external spending, utilization, and data quality.- Master's degree or 5-7 years in Learning & Development, with strong data management skills.- A recognized leader with influencing skills.- Own FL Training Plans and ensure operational excellence across the region/geography.- Contribute to local LT development, learner-centric culture, and global L&D impact.- Measure upskilling reach, NPS for Field training, and campaign execution.- Ensure mandatory certifications, manage external spending, and evaluate internal trainer pool strength.- Master's or bachelor's degree in HR or related field.- Proven facilitation, training, and business partnering skills.- Excellent communication and interpersonal skills, adaptable to a multinational environment.- Oversee the training plans for Malaysia and partner with L&D BP's in the geographies to align and support deployment for technical training with the field training network.

We must ensure that the L&D BP's in the geographies are not dumping their technical training needs on this role alone, and this is where partnering is needed.- Deploys FL Training Plans, provides L&D services, and executes L&D plans with impact for both technical and non-technical competence development together as One P&C in the region/geography.


Are you the one?- Hold a master's degree or possess 5-7 years of experience in Learning & Development.- Demonstrate excellent data management skills and recognized leadership abilities.- Lead operational excellence in cluster/FL field competence development through a data-driven approach.- Ensure the long-term commitment and motivation of the field trainer pool.- Provide valuable field training insights to business stakeholders.- Take ownership of FL Training Plans and contribute to global L&D impact.


What do we offer?- Career progression and opportunities within a global organization.- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.- Comprehensive learning and development programs covering a wide range of professional skills.- You are surrounded by fun colleagues and a lively working environment.

The best part is all leaders are great and open-minded.

  • At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._
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