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Customer Service/administration Executive
2 weeks ago
- Assist help seeker to register for Info Talk (physical or webinar), key info on physical Info talk attendees into excel spreadsheet & shred hard copies after input.
- Contact and follow up on help seekers for missing documents, data entry of client's data into DMS, scan documents into DMS. Assist in scheduling appointments for Financial Counsellor and contractors according to guidelines. Prepare documents for and attend to client who comes for counselling.
- Prepare the attendance list and supporting documents for talks and workshops session.
- Escalate exceptional situations to supervisor's attention. Identify areas of concern and make suggestions for work improvement to Management.
- Maintain professional and cooperative working relationships with fellow colleagues (Inter and intra departments)
- Comply to SOP, workflow, organisational & regulators' policies and practices
- Adhere to CCS DPA policies including the execution of the PDPA's SOP to ensure clients info is kept confidential. File documents and shred them when the retention period is due.
- Any other assignment by management
Job Types:
Full-time, Permanent
Pay:
$2, $3,400.00 per month
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Tips
- Yearly bonus
Experience:
- client service administration: 3 years (required)
Work Location:
In person
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