Customer Service Executive

2 weeks ago


Orchard, Singapore MARKET_SINGAPORE PTE LTD Full time
To support the Department Supervisor / Manager in performing the day to day operations of the Counter Services and Call Centre, to achieve KPIs

  • Collaborate with interdepartments and Headquarter to resolve customerrelated issues, feedback and concerns
  • Responsible for updating weekly and monthly Operation reports
  • Support Company held events
  • Any other adhoc assignments as dedicated by Department Supervisor / Manager

Skills/Education/Experience:

  • Minimum GCE "O" Levels, Diploma or Degree preferred
  • Possess at least 1 year of experience in the Call Centre or service related industry
  • A pleasant personality and good customer orientation mindset are essential
  • Excellent interpersonal and communication skills. Ability to speak fluent English and Mandarin (to liaise with Mandarin speaking customers)
  • Ability to meet deadlines and work under pressure.
  • Ability to function as an effective team player
  • Strong initiative, open minded and willing to adapt to changes and challenges
  • Mature, selfmotivated and hardworking
  • Able to work on shifts
  • Either 9am to 6pm or 10.30am to 7.30pm
  • Able to work on rostered Saturdays (10am to 2pm)
  • Occasional weekend support at local seminars

Note:
All information provided by applicants will be treated in strict confidence and used for recruitment purpose only.

Job Types:
Full-time, Permanent

Salary:
From $2,500.00 per month

Benefits:

  • Health insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • 13th month salary

COVID-19 considerations:
As per MOM Regulation

Work Location:
One location

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