Customer Service Officer

2 weeks ago


Orchard, Singapore ASIALINK WORKFORCE MANAGEMENT PTE LTD Full time

Responsibilities:

  • Manage day to day operations at the concierge counters and the Club lounge
  • Handle all customer service and requests effectively and efficiently
  • Perform mall promotions related activities, including but not limited to gift redemptions, sale of Mall Vouchers at the counter
  • Support with rostered checks and walks within the mall
  • To be well versed in the mall operations, the Club loyalty program and have a comprehensive knowledge of the mall's offerings
  • Maintain an uptodate knowledge of the mall's activities and related events or information
  • To support Senior Chief Concierge and team members with other duties and responsibilities as and when assigned

Competencies

  • Possesses mínimally a GCE "O" Level certificate.
  • Minimum 2 years of experience in shopping malls, the hospitality industry or within any premium lounges.
  • Team player with customer oriented and strong communication and interpersonal skills, with the ability to undertake conversation with members, with patience and good listening skills.
  • Excellent communication skills
  • Excellent interpersonal skills with high grooming standards.
  • Highly motivated and possess good initiative.
  • Able to perform shifts and work on weekends and/or public holidays.

Additional Info:

Salary:
$2,500 - $2,800 per month

Notice:
CHENG SIEW HUA (JOLENE)

REGISTRATION NO:
R1104102

ASIALINK WORKFORCE MANAGEMENT PTE LTD
EA LICENSE NO. 14C7233

Salary:
$2, $2,800.00 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift
  • Early shift
  • Holidays
  • Late shift
  • Monday to Friday
  • Shift system
  • Weekend availability

Supplemental pay types:

  • 13th month salary
  • Performance bonus

Experience:

  • Customer service: 2 years (required)

Work Location:
In person

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