Customer Service Officer
2 weeks ago
Responsibilities:
- Manage day to day operations at the concierge counters and the Club lounge
- Handle all customer service and requests effectively and efficiently
- Perform mall promotions related activities, including but not limited to gift redemptions, sale of Mall Vouchers at the counter
- Support with rostered checks and walks within the mall
- To be well versed in the mall operations, the Club loyalty program and have a comprehensive knowledge of the mall's offerings
- Maintain an uptodate knowledge of the mall's activities and related events or information
- To support Senior Chief Concierge and team members with other duties and responsibilities as and when assigned
Competencies
- Possesses mínimally a GCE "O" Level certificate.
- Minimum 2 years of experience in shopping malls, the hospitality industry or within any premium lounges.
- Team player with customer oriented and strong communication and interpersonal skills, with the ability to undertake conversation with members, with patience and good listening skills.
- Excellent communication skills
- Excellent interpersonal skills with high grooming standards.
- Highly motivated and possess good initiative.
- Able to perform shifts and work on weekends and/or public holidays.
Additional Info:
Salary:
$2,500 - $2,800 per month
Notice:
CHENG SIEW HUA (JOLENE)
REGISTRATION NO:
R1104102
ASIALINK WORKFORCE MANAGEMENT PTE LTD
EA LICENSE NO. 14C7233
Salary:
$2, $2,800.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
- Early shift
- Holidays
- Late shift
- Monday to Friday
- Shift system
- Weekend availability
Supplemental pay types:
- 13th month salary
- Performance bonus
Experience:
- Customer service: 2 years (required)
Work Location:
In person
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