Assistant Training Manager

2 weeks ago

Singapur, Singapore The Body Shop Full time

Your role in a nutshell

To lead the market learning and development strategy, manage its implementation and assess its impact that is in line with the purposeful driven business goals. To develop and deliver training solutions that meet business needs for the store team through identifying training and development needs.

More about the role

Store Team Training

Define and design store management and development training to all store staff, with input from Learning Academy Team and Retail Operations team, utilising blended learning techniques. Store management and development training includes manpower planning, commercial skills, interviewing, performance management, performance coaching, conflict management, counselling and disciplinary and other optimising core programs such as recruitment and leadership training and implementing new programs. Ensure a systematic approach (training cycle) to training and development is in place to identify 'best practice' and to deliver effective and business focused training. Own induction at all levels, drawing material from other experts within Learning Academy as needed. Define the training track for all retail positions (Including investment level, priorities, objectives, content, time allocation & frequency). Own certification of programmes (Internal & external recognition at all levels). Work closely with the Learning Academy to feedback the right tools and support for their store management training needs, and that consistency of message, design and content is retained by using a best practice template. Manage the transition between training programmes e.g. manage the introduction of new management and induction tools and programmes. Regularly review training delivery and adaptation of retail training material. Identify and adopt new and innovative methods of delivery to stores. Conduct store visits to access and understand transfer of learning, gaps and impact on sales. Evaluate and measure ROI and achievement of business goals on key training initiatives. Collaborate with Retail Operations team to drive customer satisfaction programme to ensure excellent customer service delivery. Ensure all training material in the launch pack are aligned to commercial needs. Lead the training team to provide field coaching to store staff and train the trainer for market trainers for execution of training materials. Ensure all Store Managers, District Operations Managers and field operations management are trained with operational and people development skills. Lead and cross collaborate digital and social media engagement both internal and consumer facing training and productions. Support for cross functional ad-hoc projects. Collaborate with HR on employee engagement initiatives. Collaborate with HR to manage the store staff career development program including the specialist function. Review and optimise training processes for efficiency via digital platforms.

Office Team Training

Work with HR on the office staff career development planning and deliver the related trainings.

Customer Service

Coordinate with the external customer service provider to address customer inquiries about our services and products. Offer suitable solutions to resolve issues, ensuring the best interests of both the company and our customers are upheld.

Budget Management

Proactively manages costs and expenses and delivers projects to budget. Provides monthly budget updates and accurately forecasts spend.

The Body Shop Commitment

Train all store team on all value campaigns. Commit to minimising environmental impact in everyday work life through reduce, reuse and recycle. Responsible for all internal communications for values activities.

What we look for

Experience:

At least 5 years of experience within a Learning and Development/Training/HR/Operations function, ideally in a similar role for a large multi-site retailer. Sound knowledge of the commercial and operational factors which influence and impact the running of a retail business. Proven experience of developing, writing and implementing Management Development/Retail Leadership programmes & guidelines with a strong customer focused approach. Experience of creating training/operational materials with an appropriate tone for customer/staff interactions. Knowledge of the beauty/toiletries industry would be highly desirable.

Qualifications:

Degree in a related discipline (i.e. Human Resources, Learning & Development, Business Operations, Sales) Additional qualifications or experience in Management Development/Leadership Skills would be an extreme advantage DACE Certified ACTA Certified

Competencies required:

Excellent communication skills both verbal and written in English and Mandarin (would be an advantage) Flexible approach to work with the ability to respond to changing business priorities. Ability to work cross functionally Enthusiastic and motivated you will be comfortable working in a multi-national/cultural organisation and fully understand the formal structures, politics, climate and culture that are integral to their operation. Customer service orientated Excellent planning and organisational skills Enthusiasm and a willingness to inspire and motivate others. Able to effectively manage change A confident and experienced presenter who can communicate at all levels Able to inspire, train, develop and coach others Excellent negotiation and influencing skills across all levels

  • Assistant Training Executive

    2 months ago

    Singapur, Singapore PSA International Full time

    As a member of #TeamPSA, you will be part of a diverse and global team at the forefront of creating cargo solutions to enable more agile, resilient and sustainable supply chains. Experience first-hand and drive supply chain transformation from Singapore and through PSA’s global network of ports, logistics and supply chain solutions. Alongside, we can...

  • Assistant Training Executive

    4 weeks ago

    Singapur, Singapore PSA International Full time

    As a member of #TeamPSA, you will be part of a diverse and global team at the forefront of creating cargo solutions to enable more agile, resilient and sustainable supply chains. Experience first-hand and drive supply chain transformation from Singapore and through PSA’s global network of ports, logistics and supply chain solutions. Alongside, we can...

  • Assistant Training Executive

    2 weeks ago

    Singapur, Singapore PSA International Full time

    As a member of #TeamPSA, you will be part of a diverse and global team at the forefront of creating cargo solutions to enable more agile, resilient and sustainable supply chains. Experience first-hand and drive supply chain transformation from Singapore and through PSA's global network of ports, logistics and supply chain solutions. Alongside, we can move...

  • Assistant Training Manager

    3 weeks ago

    Singapur, Singapore The Body Shop Full time

    Your role in a nutshellTo lead the market learning and development strategy, manage its implementation and assess its impact that is in line with the purposeful driven business goals. To develop and deliver training solutions that meet business needs for the store team through identifying training and development needs. More about the roleStore Team Training...

  • SK12903019 - Assistant HR Manager (Training)

    4 weeks ago

    Singapur, Singapore ROBERT HALF INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesThe CompanyOur client, a luxury retail company, is looking to hire an Assistant HR Manager (Training) for their HR team.The RoleResponsibilities include partnering with internal stakeholders to assess retail staff training needs, preparing training materials for staff, revising training modules, facilitating training, ensuring...

  • SK12903019 - Assistant HR Manager (Training)

    4 weeks ago

    Singapur, Singapore ROBERT HALF INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesThe CompanyOur client, a luxury retail company, is looking to hire an Assistant HR Manager (Training) for their HR team.The RoleResponsibilities include partnering with internal stakeholders to assess retail staff training needs, preparing training materials for staff, revising training modules, facilitating training, ensuring...

  • Assistant Training Manager

    2 weeks ago

    Singapur, Singapore The Body Shop International Limited Full time

    The Body ShopWhen Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping...

  • Human Resource Assistant, Training

    2 weeks ago

    Singapur, Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesLocation: Sungei Tengah (Nearest MRT Choa Chu Kang)Duration: 1 year contractWorking Days / Hours: Monday - Friday, 8.30am – 5.30amSalary: $2000 - $2500We are looking for a highly organized and detail-oriented individual to join our Human Resources team as a Human Resource Assistant specializing in Training. As part of this role, you...

  • Training Manager

    2 months ago

    Singapur, Singapore Piaget Full time

    KEY RESPONSIBILITIES DESIGN REGIONAL TRAINING ROADMAP Defining yearly training roadmap, in line with HQ guidelines & market strategic priorities, building a long-term vision for team growth & development Align Regional Training Strategy with Global Training Strategy Be a strong business partner & key contributor on regional projects, including...

  • Training Manager

    1 month ago

    Singapur, Singapore Center for Sustainable Finance and Private Wealth (Singapore) Ltd. Full time

    About CSP SingaporeThe Center for Sustainable Finance and Private Wealth (Singapore) Ltd. (CSP SG) is an independent non-profit focused on advancing social and environmental sustainable development through sustainable finance, with a unique focus on the private wealth space. CSP SG is the first major global expansion of CSP at the University of Zurich, a...

  • Training Manager

    4 weeks ago

    Singapur, Singapore Center for Sustainable Finance and Private Wealth (Singapore) Ltd. Full time

    About CSP SingaporeThe Center for Sustainable Finance and Private Wealth (Singapore) Ltd. (CSP SG) is an independent non-profit focused on advancing social and environmental sustainable development through sustainable finance, with a unique focus on the private wealth space. CSP SG is the first major global expansion of CSP at the University of Zurich, a...

  • Training Manager

    1 month ago

    Singapur, Singapore Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Assistant Manager, Continuing Education and Training

    2 weeks ago

    Singapur, Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    About the National Institute of Education (NIE)The National Institute of Education (NIE), Singapore, is a cornerstone of Singapore's education system, dedicated to shaping the future of educators.As the primary teacher education institute, NIE plays a pivotal role in cultivating teachers and delivering top-tier professional development programs for...

  • Training Manager

    4 weeks ago

    Singapur, Singapore Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Training and Facilities Administration Manager

    3 months ago

    Singapur, Singapore PSA International Full time

    As a member of #TeamPSA, you will be part of a diverse and global team at the forefront of creating cargo solutions to enable more agile, resilient and sustainable supply chains. Experience first-hand and drive supply chain transformation from Singapore and through PSA’s global network of ports, logistics and supply chain solutions. Alongside, we can...

  • Training and Facilities Administration Manager

    4 weeks ago

    Singapur, Singapore PSA International Full time

    As a member of #TeamPSA, you will be part of a diverse and global team at the forefront of creating cargo solutions to enable more agile, resilient and sustainable supply chains. Experience first-hand and drive supply chain transformation from Singapore and through PSA’s global network of ports, logistics and supply chain solutions. Alongside, we can...

  • Training Executive

    2 weeks ago

    Singapur, Singapore Fortis Construction Pte. Ltd. Full time

    Job DescriptionProvide administrative support for the training academy's operations.Assist to establish and publish the monthly training calendar.Liaise with Trade Partners’ training coordinators on training related matters and queries.Conduct trainings for Trade Partner’s training coordinators in the use of the online training management...

  • Systems & Procedures Analyst

    2 months ago

    Singapur, Singapore Deputy Assistant Secretary for Finance Full time

    Summary This position is located in the Financial Services Center (FSC) where the incumbent serves as the Systems and Procedures Analyst. The incumbent is responsible for ensuring legislation, policy, procedures and knowledge content for the customer service program within FSC are documented and adhered to. Duties This is a bargaining unit...

  • Systems & Procedures Analyst

    4 weeks ago

    Singapur, Singapore Deputy Assistant Secretary for Finance Full time

    Summary This position is located in the Financial Services Center (FSC) where the incumbent serves as the Systems and Procedures Analyst. The incumbent is responsible for ensuring legislation, policy, procedures and knowledge content for the customer service program within FSC are documented and adhered to. Duties This is a bargaining unit...

  • Training Executive

    3 months ago

    Singapur, Singapore PSA International Full time

    As a member of #TeamPSA, you will be part of a diverse and global team at the forefront of creating cargo solutions to enable more agile, resilient and sustainable supply chains. Experience first-hand and drive supply chain transformation from Singapore and through PSA’s global network of ports, logistics and supply chain solutions. Alongside, we can...