Systems & Procedures Analyst

Found in: Talent SG 2 C2 - 1 week ago


Singapur, Singapore Deputy Assistant Secretary for Finance Full time

Summary

This position is located in the Financial Services Center (FSC) where the incumbent serves as the Systems and Procedures Analyst. The incumbent is responsible for ensuring legislation, policy, procedures and knowledge content for the customer service program within FSC are documented and adhered to.

Duties

This is a bargaining unit position.
VA offers a comprehensive total rewards package:
Work Schedule : Mon-Fri 8:00am - 4:30pm
Compressed/Flexible Schedule : Available
Telework : Not applicable. This is a remote position.
Duty Location Status : Will work remotely from home.
Position Description Title/PD# : Systems & Procedures Analyst/ PD17138A
Relocation/Recruitment Incentives : Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report : Not Required
Physical Demands : The work is usually performed in an office setting.

Major Duties : Advises top management, staff and contractors on legislative, policy and process changes which impact the knowledge content, quality service delivery and training of customer service staff, ensuring knowledge content is immediately updated to reflect changes. Engages and initiates new financial service programs as they are centralized at the Financial Services Center by providing program, financial advice and support through analysis and evaluation. Performs a range of program quality assurance reviews, for customer service teams supporting a wide range of FSC financial systems and product lines. Provides subject matter expertise on internal controls compliance, process improvement, establishment and monitoring of key performance indicators. Provides comprehensive training support for new staff and ongoing recurring training for all customer support staff.
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