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Manager / Senior Manager, Change Management (CIOO)

4 months ago

Singapur, Singapore Careers@Gov Full time
What the role is
The role is a key individual contributor in charge of overseeing and facilitating the process of change within the organization. The main responsibility is to guarantee effective planning, implementation, and sustainability of changes, while minimizing resistance and maximizing employee engagement. This position is tailored for a proactive, results-oriented individual who is enthusiastic about driving change and contributing to the continuous improvement of the organization. If you are a strategic thinker committed to excellence in public service, we invite you to consider applying for this opportunity.

What you will be working on

This role involves leading and facilitating the transition of technology-related changes within the organization to support the adoption of new processes, systems, and organizational structures. The individual will collaborate closely with various stakeholders and also be responsible for integrating service design principles into change processes to facilitate seamless transitions, mitigate resistance to change, and drive initiatives that enhance organizational effectiveness and service delivery.

Change Planning and Implementation

  • Developing change management strategies and plans aligning with the organization's goals by identifying the need for change, setting objectives, and outlining the steps for successful implementation.
  • Competencies: Change Planning and Strategy

Change Impact Analysis

  • Assessing the impact of change to identify effects on organizational processes, systems, and people, as well as potential risks. Devising strategies to address resistance and facilitate a smoother transition.
  • Competencies: Analytical Thinking, Problem Solving, Risk Management

Stakeholder Engagement

  • Engaging with key stakeholders at all levels of the organization to build support for change initiatives, ensuring awareness, commitment, and adoption of the project.
  • Competencies: Stakeholder Engagement

Communication

  • Developing and executing impactful communication strategies tailored to various target audiences, ensuring clear, meaningful messaging that resonates with stakeholders.
  • Competencies: Communication Skills, Message Framing & Delivery

Training and Enablement

  • Collaborating in the development, design, and delivery of training and enablement strategies aligned with change initiatives to equip stakeholders with the necessary skills and knowledge to adapt to new processes and systems.
  • Planning and contributing to the development of materials and resources that support stakeholder readiness.
  • Competencies: Training Design, Content Development, Training and Development

Stakeholder Readiness and Support

  • Conducting assessments to gauge stakeholder readiness for change and identifying areas requiring additional support or intervention to mitigate risks.
  • Working closely with stakeholders to ensure readiness for change, employing strategies to manage resistance and facilitate a positive acceptance of new initiatives.
  • Competencies: Stakeholder Management

Integrating Service Design in Organizational Change

  • Assessing how changes will impact service delivery, identifying opportunities to enhance services during change processes, and ensuring that redesigned services align with evolving organizational needs and goals.
  • Competencies: Communication, Facilitation, Systems Thinking, Service Design

What we are looking for

  • 3 to 5 years of experience in change management or a related field, with a strong track record of successfully implementing change initiatives.
  • Tertiary qualification preferably in change management, organization development, or communications. Possession of relevant certifications (e.g., Prosci Certified Change Practitioner) is highly regarded.
  • Demonstrated ability to develop and implement change management strategies and plans effectively.
  • Exceptional communication skills, capable of crafting and delivering clear, impactful messages to diverse audiences.
  • Strong analytical skills, with a proven ability to conduct thorough Change Impact Analyses.
  • Experience in supporting the design and delivery of training programs related to change initiatives.
  • A deep commitment to public service and alignment with the organization's mission, vision, and values.
  • Previous experience in the public sector or a complex, regulated environment is preferred.

Candidates without the required qualification but possessing relevant work experience are encouraged to apply.

Successful candidates will be offered a 2-year contract.