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Executive, Channel Management
2 weeks ago
EXECUTIVE, CHANNEL MANAGEMENT:
Responsibilities:
- Management of channels for both the B2B (Commercial & Industrial) and B2C (Residential) markets.
- Establish and reinforce work and order management processes with channels.
- Provide support to channel agents to identify and drive sales acquisitions.
- Training and guidance to channels and channel agents.
- Preparation of channel reports, including and not limited to performance and commission reports.
- Liaison with both internal and external stakeholders in the management and participation of campaign activations.
- Proactively access, clarify and align channels' needs with respect to contractual agreements.
- Monitor cases by customer service team to ensure prompt followups and closure of cases.
- Ad hoc system testing.
Requirements:
- Possess a Degree in Business or equivalent. (Diploma holders will be considered for an Officer position)
- A team player with good interpersonal and communication skills, achievement orientated and results driven.
- Selfmotivated, independent with good initiative.
- Possess good presentation, negotiation skills and influencing skills.
- Able to deal with quick turnarounds when required.
- Minimum 1 to 3 years of relevant experience is preferred.
Other:
- 5day work week.
- Adhoc weekend duties required.
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