Technical Presales Engineer

2 weeks ago


Singapore Thales Full time

Location:
Singapore, Singapore

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more.

More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region.

Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security.

Thales today employs over 2,100 people in Singapore across all its business areas.


Reporting to Manager of Sales Engineering ASEAN, you will be responsible for providing pre-sales technical support related to all Thales Digital Identity & Security - Cloud Protection & Licensing products to the assigned region.

You will focus on supporting Re-selling, Solution and SI partners, as well as direct accounts with an emphasis on unsurpassed customer satisfaction and timely response to customer/partner feedback.


Responsibilities:

  • Assist sales team to identify, qualify and quantify all opportunities within your assigned region and lead sales effort
  • Presales technical support for your assigned products
  • Provide field support on critical postsales support issues to achieve unsurpassed customer satisfaction.
  • Work with sales team to develop and enhance customer and partner relationships.
  • Create and deliver accurate and technically correct sales presentations and proposals both directly to end users and partners.
  • Be involve in communication with customers and partners on product changes, product upgrades and product innovations.
  • Provides feedback and marketing intelligence to sales team and product marketing team to ensure company's products remain competitive in the market.
  • Participate and represent Thales CPL at appropriate user conferences and trade shows.
  • Provides weekly reports on SE activities and other duties assigned

Requirement:

  • Relevant security or professional certifications are beneficial; CISSP, CCSP, OCP, OCA, etc
  • Minimum 5 years of technical experience in IT industry with at least 2 years in a customer facing role.
  • Ability to develop and enhance customer/partner relationships.
  • Consultative selling skill, capable of discovering customer pains and proposing solutions.
  • Good presentation skill, capable to articulate technical proposals to decision makers at both technical and business levels.
  • Capable of working independently under sales objectives assigned by regional sales director.
  • Good interpersonal skills, selfmotivated and a good team player.
  • Willing to take challenging work
  • Comfortable with travelling 25% of the time within assigned region in ASEAN
  • Experience and understanding of Databases (Structured Data Oracle preferred, MS SQL, DB2 or other databases beneficial) as well as Virtualization
  • Experience in Database Transparent Encryption (TDE & HSM) and Tokenization, Storage & Virtualization (NetApp, Hitachi, AWS EC2 & S3, VMWare), Cryptographic APIs like PKCS#11, MS CAPI/CNG, JCA/JCE, NTLS / HTL, KMIP, PCI compliance

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