Technical Support Engineer

2 weeks ago


Singapore Zoom Visual Pte Ltd Full time
Company

Zoom Visual Pte Ltd

Designation

Technical Support Engineer - Onsite / Offsite

Date Listed

11 Nov 2023

Job Type

Entry Level / Junior Executive, Experienced / Senior Executive

  • Full/Perm
Job Period

Immediate Start, Permanent

Profession

IT / Information Technology

Industry

Computer and IT

Location Name

Ubi Avenue 2, Ubi MRT Station (DT27), Singapore

Address

51 Ubi Ave 2, Singapore 408899

Map

Allowance / Remuneration

$2,100 - 4,500 monthly

Company Profile

Established in 2016, Zoom Visual has been a prominent provider in the LED Advertising Display business.

The company has collaborated with numerous businesses extending across industries such as government, real estate, education, retail, and many others.

Acclaimed as a solution provider rather than a product supplier, Zoom Visual's stood out as a supplier that provides holistic solutions in improving customer engagement and bolstering collaboration in all businesses alike.

Zoom Visual carries products and provides services ranging from various LED Display Screens, Digital Signage, Digital Workspace Systems Platforms, Video conferencing services, and Audio Systems.


What differentiates Zoom Visual from the rest is the assurance to clients that every stage from the consultation to the implementation is conducted professionally.

The whole process includes consultation, installation, repair, and maintenance, which also translates to pre, during, and post-sales services.

The repair and maintenance staff are all insourced technicians that are certified to rectify any damages within the agreed time period.

Zoom Visual recognizes that a successful implementation of any LED digital display begins with professional project management.

The team at Zoom Visual places priority on comprehending the unique needs of every customer before offering existing and/or tailored solutions.


Job Description:

  • Responsible for L1/L2 technology support including troubleshooting of Digital Signage Software, Network issues and Client platform relation problems, including PC, Printers and Peripherals
  • Daily IT Support for customer ( onsite and offsite )
  • Maintenance and upgrading of current system
  • Hardware and Software evaluation with testing
  • Other duties/ad hoc tasks as assigned
  • General Technical Troubleshooting on I.T hardware and software products ( Digital Signage, LED Display )
  • Handle incoming calls from end user for I.T matters
  • Work closely with various IT resolver group to resolve customer software issues
  • Project installation/ Maintenance
  • Repair of LED modules

Job Requirements:

  • Diploma in any field
  • 2 years or more working experience in same field
  • Mandarin Writing and speaking is a must as our supplier mostly from China
  • Good written and spoken communication skills
Application Instructions

  • Singapore Volt Singapore Full time

    My client is a leading IC equipment manufacturer. To meet the increasing standard and expectation from customers, they are now looking for an experienced Technical Support Engineer.Job Duties and Responsibilities: Leads NPD and Field Service Delivery team's stabilization Provides technical escalation support for critical technical escalations from customers....


  • Singapore Henderson Scott Full time

    Technical Support Engineer - APAC / Cyber Security Start-Up VendorSalary: Paying up to $80k SGDLocation: Singapore. Hybrid role - you will need to go into the office 2-3 times a week.Exciting opportunity for a support engineer/system engineer to join a pre-IPO cyber security vendor in Singapore.You will work with their customers to resolve technical issues,...


  • Singapore KLA Full time

    Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...


  • Singapore PROTECFIRE ENGINEERING PTE. LTD. Full time

    Provide all level of technical training, pre-sales technical support, system design and post sales installation, commissioning, on-site training and training for end-users and distributors. Provide maintenance and servicing/repairing of equipment and systems at site. Assist sales team to prepare technical specification, CAD schematic drawings, bill of...


  • Singapore RECRUITMENT OASIS PRIVATE LIMITED Full time

    About The CompanyOur client is a market leader in the delivery and implementation of clinical IVD and health IT products and services for clinical laboratories, hospitals, and healthcare organizations. Its products and solutions continuously help improve patient clinical services and efficiency advances resulting in cost savings, which in turn translate to...


  • Downtown Core, Singapore People Profilers Full time

    :Responsibilities: Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume transaction traffic. Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team. Analyse service ticket data,...


  • Singapore Dynamic Yield Full time

    Dynamic Yield, recently acquired by MasterCard, is on the lookout for a Technical Support Engineer who can ensure customer satisfaction by providing a prompt and comprehensive resolution of highly technical issues.The expectation of the position is to understand the suite of Dynamic Yield software offerings in a deep and technical way in order to provide the...


  • Downtown Core, Singapore People Profilers Full time

    :Responsibilities: Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume transaction traffic. Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team. Analyse service ticket data,...


  • Downtown Core, Singapore People Profilers Full time

    :Responsibilities: Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume transaction traffic. Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team. Analyse service ticket data,...


  • Singapore ATLAS COPCO Full time

    Your Role: Provide a fast and professional technical support service in the diagnosis and resolution of product non conformities both in terms of system recovery and problem resolution (root cause corrective/preventive action) Responsible for analysing onsite performance data and generation of performance reports with a view to identifying and creating CIP...


  • Singapore ATLAS COPCO Full time

    Your Role: Provide a fast and professional technical support service in the diagnosis and resolution of product non conformities both in terms of system recovery and problem resolution (root cause corrective/preventive action) Responsible for analysing onsite performance data and generation of performance reports with a view to identifying and creating CIP...


  • Singapore TEMPSERV PTE. LTD. Full time

    Responsibilities: Work closely with our sales team to identify, design, architect and provide technical solutions for our customers Provide innovative system solutions to our customers Provide technical proposals, presentations and solution bill of materials for tenders and RFPs/Tenders Size up manpower needs for maintaining and managing communication...


  • Singapore DEVICE ELECTRONICS PTE LTD Full time

    Technical Support Engineer Responsibilities: Technical Training and Support: Provide technical trainings and workshops for endusers and partners on Network Cabling Solutions. Answer queries and provide technical support to colleagues and customers.Product Specifications and Sales Support: Prepare and review product specifications for customers, ensuring...


  • Singapore SINGAPORE POST Full time

    Functional area: Service Country: Singapore City: Singapore On-Site/Remote: On-Site Brand: Edwards Company name: Vacuum Technique Singapore Pte Ltd Date of Posting: September 11, 2023 Last date to apply: September 26, 2023 Your Role: Provide a fast and professional technical support service in the diagnosis and resolution of product non conformities both in...


  • Singapore Halcyon Knights - LogicMelon Full time

    APAC role ,taking care of multiple territories. Working for Public listed cyber company Offering a favourable market competitive package, for a mid level Tech engineer Fully remote role, reporting to lead in Australia.The company is actively looking for a Technical Support Engineer, who can actively guide cusotmers on how best to navigate and leverage the...


  • Singapore SINGAPORE POST Full time

    Functional area: Service Country: Singapore City: Singapore On-Site/Remote: On-Site Brand: Edwards Company name: Vacuum Technique Singapore Pte Ltd Date of Posting: September 11, 2023 Last date to apply: September 26, 2023 Your Role: Provide a fast and professional technical support service in the diagnosis and resolution of product non conformities both in...


  • Singapore HORIZON SOFTWARE PTE. LTD. Full time

    Job Description & Requirements Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Research and identify solutions to software...


  • Singapore SonarSource Full time

    Sonar\'s industry leading solution solves the trillion-dollar challenge of bad code, equipping developers and organizations to reach a problem-free state in their codebase with Clean Code. Through its unique Clean as You Code methodology, the organization has empowered 7 million developers and 400,000 organizations across the globe to systematically...


  • Singapore SonarSource Full time

    Sonar\'s industry leading solution solves the trillion-dollar challenge of bad code, equipping developers and organizations to reach a problem-free state in their codebase with Clean Code. Through its unique Clean as You Code methodology, the organization has empowered 7 million developers and 400,000 organizations across the globe to systematically deliver...


  • Singapore ONELINK HR CONSULTANCY PTE. LTD. Full time

    Roles & ResponsibilitiesRole: IT Technical Support Engineer (Training Provided)Work Location: JurongResponsibilities involve providing preventive and corrective maintenance activities for equipment, including:Carrying out routine maintenance for equipment hardware and software Creating reports, managing inventory, configurations, addressing problems, and...