Engineer - User Subscriber Management (Telco)
2 weeks ago
The Engineer - User Subscriber Management (Telco) will be responsible for designing, implementing, and maintaining systems that manage user accounts and subscriptions for telecommunications services.
This role requires expertise in database management, network security, and customer relationship management to ensure smooth and efficient user experiences.
Working Location - Jurong East or Aljunied (Non Roaming)
**Working Hours - Mon to Fri as per operations needs
Key Responsibilities:
- Installation, commissioning, vertical and horizontal integration, operations support of Subscriber Data Management Network Elements
- Support and lead witness testing during UAT along with Customer.
- Creating detailed MOP (Method Of Procedure) documents for planned changes in customer platform, reviewing and validating MOP internally and with customer to get customer approval.
- Execution MOPs on customer platform during designated maintenance windows (including night time if required).
- Troubleshoot, diagnose, and suggest/perform corrective or preventative maintenance actions on issues reported by customers. Provide in depth investigation of critical escalated issues.
- Ensure every customer reported issue is properly documented for tracking purposes and learning opportunities.
Requirements:
- Bachelor's degree in Electrical Engineering, Telecommunication or Computer Science or related field.
- 3 years of experience as Subscriber Data Management Engineer in telecommunication industry
PERSOLKELLY Singapore Pte Ltd - RCB No E - EA License No. 01C4394
**R Ngiam Xinyi (Yan Xinyi))
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