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Online Payment Operations Intern
3 weeks ago
Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents.
Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities:
- Assist in manage, review and respond to claims, disputes, chargebacks and retrieval requests within the strict deadlines stipulated by the card issuers and payment processors
- Work closely with Razer's partners for finance related communications and invoicing needs
- Cancel orders or stop shipments of identified fraudulent accounts
- Investigate and provide swift resolution for payment and fraudrelated inquiries
- Compile service reports for internal stakeholders when required
- Work with Customer Advocacy on processing refunds and returning shipments, as needed
- Assist in internal or external Payment and Fraud related UAT testing and validation
Pre-Requisites:
- Bachelor degree and/or experience in sales, analytics, marketing or related fields preferred
- Solid understanding of basic sales methods/techniqueExcellent organizational skills and time management abilities
- Ability to make decisions and work with little supervision
- Proficient with basic computer hardware and software (Word, Excel and PowerPoint)
- Good oral and written skills
- Resultsoriented and process driven, with high expectations of self and team
- Collaborative mindset with strength in effectively receiving and communicating feedback
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