Platform Operations, Assistant Manager
2 weeks ago
Responsibilities
This position reports directly to the General Manager (Operations).
This role is a business leader for platform operations, user operations and customer service operations for Marine Online and related properties.
This role will be supported with executives.- Adept in ecommerce platform operations and conduct of activities, with at least 5 years of related experience, preferably B2B at a respectable ecommerce / related service provider.
- Have led teams in Platform Operations, KYC/KYB, Customer Service and related functions, with a deep understanding of considerations and SOPs.
- Able to assess business goals and derive relevant process changes to increase efficiency.
- Able to understand stakeholder needs and develop/implement plans to deliver on needs.
The tasks to be carried out within this role are:
- Lead and manage Platform Operations, User Operations and Customer Service Teams to achieve business goals.
- Monitor operations and augment processes to increase efficiency, delivering higher service quality.
- Develop training materials with Platform Operations and Training Team, delivering trainings to Business Units.
- Interact with Business Units to uncover and understand Customer and Internal User painpoints, translating them into Change Requests and Enhancements for Product Leadership delivery.
Team Fit:
- Balanced world view with understanding of a global maritime market.
- Interest in world affairs, supply & demand, geopolitics & their effects.
- Excellent verbal and written communication skills (English & Mandarin).
- Keen eye for detail.
- Organized & process driven.
- Critical thinking.
- Advanced skills in MS Office software or equivalent.
- Team player.
In this role, you will learn about:
- Business
- Stakeholder Management
- Organizational Needs
- Team Building
You will be exposed to real life examples of:
- Leadership
- Management Skills
- Generating Profits
- Driving Revenue
Qualifications
- Diploma/Degree from a recognized institution in CS or relevant field or,
Plus Points
- Tableau, Looker Studio, Retool, Zendesk, Jira, Project Management and related tools.
- Knowledge of digital platforms, operations tools and ecosystems.
- Experience in Senior Management.
- Experience in Maritime Industry.
We will contact you if you are shortlisted for this position
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