Manager, Onboarding

1 week ago


Singapore Expedia Partner Solutions Full time

Manager, Onboarding & Maintenance (Singapore)


The Onboarding and Maintenance (O&M) Manager on the Core-OTA O&M team, part of Global Connectivity & Partner Solutions, will lead a regional team of Onboarding & Maintenance specialists.

The Onboarding & Maintenance team works with our API-connected Global and Key Account partners and vacation rental property managers to enable their properties on the Expedia Group platform.

The manager will be responsible for O&M region-specific management, goals, and strategy that is in line with the larger team's

What you'll do:

  • Empower, develop, and lead members of your team including individual contributors and other management
  • Report metrics related to capacity, pipeline, and forecast, as well as partner satisfaction to leadership
  • Provide functional and technical expertise for the APIs, Products, and tools utilized by (or, for) our partners
  • Own, build and improve the daytoday Onboarding & Maintenance processes
  • Establish performance objectives and development plans, supervise performance, and evaluate progress toward goals; prioritize resources accordingly
  • Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement practices that meet customers' and own organization's needs
  • Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches to choose a course of action or develop solutions; take action based on available facts, constraints, and probable consequences

Who you are:

  • Driven to continuously improve EG connectivity onboarding processes and partner experience
  • An empathic leader who builds a safe, transparent environment for the team and who promotes a diverse and broad culture, encourages and regularly gives developmental feedback to team and others
  • Ability to understand sophisticated problems, assess and vet all available information, and provide and implement the best possible solutions for both our partners and EG
  • Detailed, qualityfocused, organized selfstarter with excellent presentation and interpersonal skills
  • Ability to work in a diverse, fast paced environment, to adapt and master changes to technology and products
  • Experience prioritizing projects and initiatives simultaneously with a passion for customer service
  • Ability to learn new software and technical processes quickly
  • Experience establishing metrics, reporting on results, and adjusting procedures to improve results
  • Confirmed and strong experience in implementation management, client services project management, engagement management or similar experience running a partnerfacing team
  • Strong experience with Excel; experience with Salesforce, JSON, XML is a plus
L1- SO1

About Expedia Group
2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners.

CST:
Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce.

All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.


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