Onboarding Specialist

2 weeks ago


Singapore Salt Recruitment Full time

Responsibilities

  • Own the onboarding process of clients onboarding in coordination with internal teams supporting workflows with sales and operations teams.
  • Monitor and troubleshoot the progress of customers and communicate blockers.
  • Triage incoming requests, utilizing technology, superior customer service and understanding
  • Responding within a timely manner and working 1:1 in real time.
  • Gather learnings and insights for: 1) internal teams to help further develop and evolve our products, and 2) our advertising partners to help them achieve their marketing objectives.
  • Actively participate, collaborate, and add value to weekly training and operational meetings quickly implement new practices.
  • Identify tool and process efficiency gains with analytical perspective.
  • Act as escalation point for clients/customers.
***
Skills

  • Professional written and spoken English and professional written and spoken Mandarin.
  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Strong ability to work independently and manage one's time.
  • Strong ability to accurately document and record customer/client information.
  • Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
  • Proven ability to manage multiple projects and work in a highperformance team environment.
  • Previous tech experience a plus/ Previous experience with ecommerce industry is a plus.
Salt is acting as an Employment Business in relation to this vacancy.

Job Information:

  • Job Reference: JO
  • Salary: Negotiable
  • Salary per: annum
  • Job Duration:
Job Start Date: 15/05/2023

  • Job Industries: Marketing
  • Job Locations: Singapore
  • Job Types: Contract

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