Onboarding Specialist

2 weeks ago

Singapore Adyen Full time

This is Adyen


Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice.

At Adyen, everything we do is engineered for ambition.


For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers.

We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

We took an unobvious approach to starting a payments company, building a platform from scratch. Today, we're the payments platform of choice for the world's brightest companies. Our unobvious approach is a product of our diverse perspectives. This diversity, of backgrounds, cultures, and perspectives, is essential in helping us maintain our momentum.

Our business challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours.

So no matter where you're from, who you love, or what you believe in, we welcome you to be your true self at Adyen.


Onboarding Specialist (Japanese Speaker)
We are looking for a driven, enthusiastic and independent individual to join our CDD Onboarding team

Your core duties include:

  • Dealing with customer data on a daily basis, collecting and reviewing the documents, reviewing screening hits and ensuring that merchants meet the onboarding requirements in APAC.
  • A member of the Customer Due Diligence team, collaborating with some of the biggest companies in order to ensure compliance with regulatory requirements.
  • Collaborate together with different teams on several projects that will help the growth of our platform and improve customers' experience.

What you'll do

  • You will be handling operational work as well as developing strategies to optimize and improve onboarding processes for Adyen's merchants and platforms.
  • You will collect all the relevant KYC information and review documents provided by our merchants during the onboarding stage.
  • You will perform KYC checks on new merchants and platforms coming onboard to ensure compliance with APAC regulatory requirements.
  • You will provide internal support for audit, compliance and reporting activities.
  • You will be involved in side projects related to merchant and platform onboarding.
  • You will work closely with Account Managers, Sales Managers, Legal, Compliance, CDD and KYC teams.
  • You will contribute to the automation of processes and related tasks.

Who you are

  • You are native level or certified JLPT N1/N2 Japanese speaker as you will be liaising with merchants in Japan and other APAC region.
  • You have 24 years of payments / technology / FinTech industry experience.
  • You have Underwriting experience, great analytical skills and attention to detail.
  • You understand you'll be working with confidential information and will act according to code of conduct.
  • You pick up new information easily, take initiatives and you have a great sense of responsibility.
  • You have great communication skills and you are able to work independently as well as collaborate within the team.
  • You are interested in problem solving, process improvements and willing to take on relevant tasks that require help.
  • You are proactive, curious and not afraid to speak up.
  • You are willing to travel to other countries as needed by the business.

Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum.

Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours.

No matter who you are or where you're from, we welcome you to be your true self at Adyen.

What's next?
This role is based in our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

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