Assistant/general Manager, Team Lead Service

2 weeks ago

Jurong, Singapore M1 Limited Full time

Job ID:

IS-AGM-OPS2

Job Type:

Full Time

Job Classification:

Assistant / General Manager

Department:

Digital Office

Function:

Information Systems

Location:

Jurong, Singapore

Years of Experience:

15

Job Responsibilities/Requirements:
M1 is Singapore's most vibrant and dynamic communications company, providing mobile and fixed services to over two million customers.

M1's vision is to enable digital services with an elastic Cloud-native and modular technology stack and offer hyper-personalized and predictive service experiences for both consumers and enterprises.

We are in midst of a company-wide multi-year digital transformation to uplift, digitalize, and future-proof our entire business model. The transformation will empower us to experiment, reach industry-leading efficiency, and become the ecosystem partner of choice.


Join us and be a part of a high-performing agile and collaborative team that is paving the way for M1 to become an adaptable, Digital-first telco.

Together we can innovate with the latest technologies, offer new value propositions rapidly to the market, and change Singapore's way of telecommunication.


This position has 2 key roles as the owner of ITSM process / governance and to perform IT internal controls.

This position will take ownership of all ITSM processes including incident, problem, change, access, asset, financial management. He/She will need to review, optimize and standardize processes across multiple teams (internal and external).

He/She will also need to ensure the processes are welldocumented and various internal and external teams adhere to these processes.

He/She will need to identify improvement areas or gaps in the processes to ensure efficiency. In a dynamic situation, it is expected the processes are reviewed regularly to meet the constant changes.


In addition to the ITSM ownership, this role is expected to lead the department in internal controls including reviewing and checking that standard Operating Procedures are adhered to.

In situations where there is missing SOP, he/she will need to lead / coordinate with different teams to document the SOP.

This role will also work closely with both internal and external auditors.

Responsibilities:

  • Drives ITSM process standardization in M
  • Reviews and identifies opportunities to streamline ITSM processes.
  • Collaborates with internals and externals to drives ITSM maturity within M
  • Owns all aspects of IT internal controls including reviewing existing policies and procedures and update them when required.
  • Manages IT risks with appropriate mitigating actions, procedures, and documentations.
  • Performs periodic checks to ensure processes are adhered to.
  • Proposes/recommends improvements to policies/process/procedures.
  • Owns and reports follow up actions on all internal and external audit findings, to ensure timely closure and prevent recurrences.
  • Effectively communicate with senior management and staff, present audit findings and recommendations clearly and concisely, and reach an agreement on appropriate solutions to IT audit issues before finalising reports.

Job Requirements:

  • Discipline in Computer Science, Information Technology, Engineering or a related quantitative field.
  • Minimal 15 years of proven experience in managing IT Service Management such as
  • Asset/Access Management, Incident/Problem Management, and Financial Management
  • Strong understanding of IT service management frameworks such as ITIL, COBIT, or ISO 20000 and depth and breadth for incident management function
  • Knowledge if ITSM tools set and technologies (ServiceNow) and Monitoring tools (ie. Dynatrace)
  • Possess good report writing, communication, presentation, and interpersonal skills in working with and influencing people from different disciplines and cultures Proactive and Outcome driven
  • Practical experiences with leadership qualities to professionalize IT Service Management
  • Practical experiences in managing system integrators and partners for top performance.
  • Coaches and develops team for top performance.
  • Previous experiences with ServiceNow / Sailpoint or other ITSM/IAM tools
  • Experience within Telecommunication industry and ITIL / PMP Certification is a plus
LI-TC1

  • Team Lead, Commercial Sales

    2 weeks ago

    Jurong, Singapore M1 Limited Full time

    Job ID:CSS-2024-SALES-TLJob Type:Full TimeJob Classification:Senior / ManagerDepartment:Corporate Sales & SolutionsFunction:SalesLocation:Jurong, SingaporeYears of Experience:8Job Responsibilities/Requirements:Responsibilities: Formulate strategies and action plans to secure enterprises in Property, Construction, Hospitality & Technology to drive M1 growth...

  • Engineer (Acmv), Facilities Management

    2 weeks ago

    Jurong East, Singapore Ng Teng Fong General Hospital Full time

    At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team's contributions and ensure that our staff are competitively rewarded and supported.Join us, where we...

  • Assistant Manager

    2 weeks ago

    Jurong, Singapore Mandai Wildlife Reserve Full time

    Advertised on: 17 Mar 2023_Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world.Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is...

  • Assistant Executive/executive, General Accounting

    2 weeks ago

    Jurong East, Singapore Keppel Enterprise FinHub Pte Ltd Full time

    Assist in the timely closing of accounts and preparation of audit schedules Assist in preparation of financial schedules, statutory accounts and ensuring quality of accounts meets the agreed service levels Assist in preparation of monthend journals in accordance with established processes, work procedures and local legal and statutory requirements Assist in...

  • Assistant Manager

    2 weeks ago

    Jurong West, Singapore Optical Express Full time

    Title: Assistant ManagerLocation: Thurrock Lakeside Shopping Centre,Hours: 40 hours per weekOphthalmic Industry Leading Salary, Bonus & Benefits.For the over 30 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our...

  • Service Manager

    2 weeks ago

    Jurong West, Singapore Festo Pte Ltd Full time

    Service Manager:Provides strong leadership across the team. Responsible for service business and execution. Single point of contact regarding initiation, coordination and follow up of service jobs. Handles services commercially from inquiry, service agreement, quotation to invoice and coordinates planning and execution of service jobs. Monitors performance...

  • Assistant Executive

    2 weeks ago

    Jurong East, Singapore KEPPEL PEOPLE SERVICES PTE. LTD. Full time

    JOB DESCRIPTION Support learning course administration inclusive of registration, approvals, confirmation, cancellations, withdrawals, replacement, attendance, completion, assessments, feedback and evaluation, etc. Coordinate with learning course providers on course availability, registration, execution and invoicing Provide logistics support for learning &...

  • Officer, General Accounting

    2 weeks ago

    Jurong East, Singapore Keppel Capital International Pte Ltd Full time

    JOB DESCRIPTION Assist in the timely closing of accounts and preparation of audit schedules Assist in preparation of financial schedules, statutory accounts and ensuring quality of accounts meets the agreed service levels Assist in preparation of monthend journals in accordance with established processes, work procedures and local legal and statutory...

  • Service Technician

    2 weeks ago

    Jurong, Singapore One Vogue Pte Ltd Full time

    Job Responsibilities: To assist superior to complete work orders properly at customer site To assist superior to complete work orders properly and precisely upon completion of work assigned To carry out assembly and wiring works on main switchboard at workshop To carry out troubleshooting on electrical switchboard and generator service report To perform...

  • Team Leader

    2 weeks ago

    Jurong East, Singapore Conrad Maintenance Services Pte Ltd Full time

    We Practice Fair and Ethical Employment.As one of Singapore's leading professional service providers in the cleaning and disinfecting industry, we believe that our people are our greatest asset. We develop well-designed training programmes to ensure that our people are equipped with suitable skills and strong work ethics. We also choose to use eco-friendly...

  • Assistant/manager, Facilities

    2 weeks ago

    Jurong, Singapore M1 Limited Full time

    Job ID:Proc-Mgr-002Job Type:Full TimeJob Classification:Assistant / ManagerDepartment:Procurement & Facilities ManagementFunction:ProcurementLocation:Jurong, SingaporeYears of Experience:5Job Responsibilities/Requirements:About UsAbout the Role Oversee performance and safety of outsourced maintenance and operations of essential building services (both hard...

  • Customer Service Executive

    2 weeks ago

    Jurong, Singapore M1 Limited Full time

    Job ID:CS_2023_CSEJob Type:Full TimeJob Classification:ExecutiveDepartment:Customer ServiceFunction:Customer Service or AdminLocation:Jurong, SingaporeYears of Experience:1Job Responsibilities/Requirements:As a Customer Service Executive, you will play a pivotal role in overseeing and optimizing the customer service operations of the company. You will be...

  • Assistant Manager, Scrum Master

    2 weeks ago

    Jurong, Singapore GECO Asia Full time

    Job Requirements and Qualifications: Possess a Diploma / Bachelor's degree in IT / relevant field. Relevant Project Management qualification Agile methodologies and toolsets IT development process / lifecycle Understanding and commitment to IT as a service function and Agile methodology Very selfreliant working style Working in an international and...

  • Assistant Specialist, Project

    2 weeks ago

    Jurong, Singapore Molex Full time

    Your JobYou will provide support to Manufacturing Integration Engineering (MIE) team.Our TeamThe team works with: Internal customers All functional dept in within Molex. External customers Vendors, suppliers, subcons.What You Will Do Coordinate sample run and product modification sample run request:Includes completing the entire process; preparing...

  • Customer Service Lead Coordinator

    2 weeks ago

    Jurong East, Singapore Croda Full time

    Customer Service Lead CoordinatorVacancy Number:req3248Location: Singapore IBPLocation Address:2 International Business Park, #04- 06 The Strategy (Tower 1)Jurong East, Singapore, 609930SingaporeClosing Date: 8/31/2023Be part of our journeyAs a global leader in speciality chemicals, we continue to succeed and strengthen our delivery of innovative,...

  • General Worker

    2 weeks ago

    Jurong East, Singapore CrestSA Marine & Offshore Pte Ltd Full time

    Job responsibilities: Perform general works onboard vessels and in shipyard Perform cleaning duties such as collecting scraps, rubbish and oils for disposal Maintain cleanliness of dock and yard areas Any other adhoc tasks as assigned by SupervisorJob requirements: Hardworking and team player Prior working experience in Shipyard environment is preferred...

  • Assistant Manager

    2 weeks ago

    Jurong East, Singapore Singapore Chinese Chamber of Commerce & Industry Full time

    Assistant Manager (Property):Responsibilities Manage all service providers and contractors on all maintenance, operations and renovation work and to ensure that all works comply with statutory requirements and code of practice; Handle and oversee the daytoday housekeeping, operations and maintenance of the Chamber's properties and booking of conference...

  • Admin Support to The Sales Team.

    2 weeks ago

    Jurong East, Singapore ST Recruitment Centre Full time

    Ensures all sales orders are entered in timely manner, Issue and process sales orders, Packing List, Invoices and delivery orders.Generate credit note,debit note or replacement note for goods returned, short bill etc.Occasionally, must talk to Customers on the phone to take orders.Assist in Sales report writing to the TEAM LEADER, update E order / web order...

  • Assistant Manager

    2 weeks ago

    Jurong, Singapore GECO Asia Full time

    Job Requirements and Qualifications: Bachelor's degree in Computer Science or equivalent professional experience At least 5 to 8 years working experience in an IT Position Strong IT infrastructure background in Workplace such as Printer, Laptop, Service Desk, etc. Experience in Global IT project management and implementation in a large enterprise ITIL...

  • General Laboratory Support Admin Ii

    2 weeks ago

    Jurong East, Singapore Labcorp Full time

    Essential Job Duties**: Accountable for policies, procedures and maintenance required for (GLSES). Responsible for managing all APAC global requests in alignment with GLSES global procedures. Trains and/or coordinates training of new employees as needed Responsible for managing advanced or customized requests specific to one or several APAC locations....