Head of Operations

2 weeks ago

Singapore STERRA TECH PTE. LTD. Full time

Company Overview

Our Vision:

To improve the lives of everyone by having a Sterra product in every home.

Our Mission:


To create high quality, am to functional, sleek, and mínimalistic home products at revolutionary prices, and becoming every home's partner.


Purpose
The Head of Operations is responsible for overseeing the day-to-day operations of Sterra.

You will ensure smooth, efficient and cost-effective operations, while also contributing to the development of long-term strategies for growth and success.


Responsibilities & Duties:

  • Oversee the operations department of Sterra and ensure that all processes run smoothly and efficiently
  • Manage the logistics and supply chain operations, ensuring that products are delivered to customers on time and in good condition
  • Develop, implement & monitor daytoday operational systems and processes to improve operational efficiency, reduce cost, increase productivity and provide excellent customer experience.
  • Conduct analysis of business operations to identify areas for improvement and optimization.
  • Build, motivate and manage a great team of operations personnel, setting KPIs and providing regular feedback to ensure high performance: Excellent delivery time, service turnaround time and amazing Customer Experience.
  • Own Operations' P&L and optimize cost at all times
  • Reduce the installation & delivery days
  • Manage Inventory planning and warehouse management
  • Manage & strengthen after sales reports, ensure great customer experience for after sales enquiries.

Qualifications & Skills required:

  • Bachelor's degree graduated from local universities will be preferred
  • 35 years of Indepth experience in all aspects of supply chain, logistics, operations, procurement, planning, forecasting, inventory management
:

  • Experience in ecommerce highly preferred
  • Experience in B2C-DTC retail products or consumer electronics preferred
  • Leadership experience in managing people in a positive and inspiring manner
  • Flexible and adapt to work in an exciting
    startup environment:
  • Interpersonal skills to effectively manage, interact, negotiate, coach and communicate with employees.
  • Strong analytical and problemsolving skills
  • Able to manage multiple projects, prioritize and execute tasks effective

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