IT Support

2 weeks ago


Singapore SATAIR PTE. LTD. Full time

Job Objectives

  • Supporting your colleagues with IT Incidents and Service Requests
  • Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
  • Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
  • Purchase equipment and ensure asset management is done according to our processes
  • Ensure that IAM activities are done with proper attention and care
  • Capture and share knowledge through written Knowledge Articles
  • Work closely with the different Service Desks within the organization of Airbus

Responsibilities:

  • Ensure that users get technical problems resolved as soon as possible
  • Ensure that users are running on a stable and supported PC environment
  • Ensure that Satair has a stable and updated user platform that fits the overall business requirements
  • Manage client software composition and version through official tools
  • Monitor automatic jobs and resolve or escalate any issues
  • Monitor hardware and interfaces to external parties
  • Manage software and ensure that Satair has paid for all licenses in use
  • Manage printer setup and other peripheral equipment and support it
  • Manage PC security and access control including security on portable PCs, virus check, disk encryption etc.
  • Ensure procurement of IT equipment
  • Keep hardware and software register updated
  • Ensure management of PC pool and other lending equipment
  • Actively participate in regional activities identified and described by central IT
  • Ensure availability in the 24/7 IT Support

Secondary Responsibilities

  • Participate in trouble shooting and solving issues on the central IS/IT solution
  • Assist staff with advice and guidance in the use of the Satair's systems
  • Prepare and create documentation for Satair systems within the remit
  • Participate in the technical documentation of Satair's IT setup and operational procedures
  • Participate and contribute in IS/IT projects
  • Contribute with input to the KPI reporting
  • Participate in improving the service to the organization
  • Participate with input to improve the stability of the IS/IT solution

Job Requirements

  • Broad understanding of IT (hardware, software, network, communication)
  • A good understanding of the following will be an advantage:
  • Network topics such as DHCP, and DNS
  • Printer troubleshooting and Print Management
  • Ideally, experience with IT Asset Life Cycle Management (CMDB)
  • Ideally, experience with writing documentation, as this experience will be required when writing knowledge articles.
  • ITIL Foundation certified
  • Bachelor or 1+ years experience within IT Support
  • Fluent in English both written and verbally
  • Written skills that demonstrates structure
  • Can offer valid references to attest your skills/personality
  • Customerminded
  • Strong team player
  • Excellent communication skills
  • Good analytical skill; ability to see the bigger picture and derive mid to long term recommendations on way forward
  • Ability to balance and align varying interests of stakeholders
  • Diplomatic sense and open/'outofsilo' mindset, ability to build successful relations across functions and with all stakeholders
  • Ability to work in an international context

  • Av Support Officer

    2 weeks ago


    Singapore Total IT Global Full time

    Perform pre-setup check on A/V system and Microsoft Teams Room ∙ Provide on-site support for MS Teams IP Telephony endpoint, Wireless Presentation equipment and A/V conferencing equipment for Boardroom and Meeting Rooms. ∙ Provide on-site support for MS Teams Live event or Virtual Events. ∙ On-site/Stand-by support for Senior Management meetings. ∙...


  • Central Singapore Total IT Global Full time

    **ABOUT US: - **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of 'the enterprise of the future'. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations...

  • L1 Support

    2 weeks ago


    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Requirement Diploma/Degree in Computer Science/Engineering, Information Technology or any related discipline 3+ years of experience in IT production operations 1+ years of experience in leading the operations Familiar with some of the platforms, such as Windows, Linux, Unix, Cloud Platform (AWS), database and middlewareResponsibilities To assist the manager...

  • Application Support

    2 weeks ago


    Singapore NEURONES IT ASIA PTE. LTD. Full time

    We are looking for Application Support Analyst to support one of our clients in SG.Your scope will be as below:Scope: Be a team member of L2 production support team located across Singapore, Hong Kong and India to ensure 2 6 production support for the APAC region. Independently debug and propose resolution/workaround for complex production issues. Ensure...


  • Singapore OPUS IT Pte Ltd Full time

    1) Primarily responsible for the post sale maintenance of IBM equipment in customer accounts. Preferable experience in Sys I/X/P system.2) Provide accounts with total systems support.3) Acts as the primary technical interface to customers for hardware and software technical support as required by the customer.4) Uses advanced technical expertise to conduct...


  • Singapore TOTAL IT GLOBAL PTE. LTD. Full time

    Total IT Global is a leading IT infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally. We work closely with our customers and undertake full accountability of their goals by providing end to end support at every stage of the IT hardware lifecycle i.e. from consulting, procurement, maintenance...

  • Helpdesk Ops Support

    2 weeks ago


    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Helpdesk Ops Support (102):Responsibilities:- man the project mailbox- response/provide advise to users for issue raised- maintain and categorize incident logs in CRM- co-ordinate with Level 2 Support Team and ensure all incident are tracked and closed within SLA- compile weekly/monthly statistics for reportingRequirements: Educational Qualification: Diploma...

  • L2 Production Support

    2 weeks ago


    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Responsibility Has experience or knowledge on Incident and Problem management. Health check and monitoring production system and job scheduling to ensure SLA is meet. Troubleshoot and solve production issues related to performance and reliability throughout the software stack. Proactively identify bottlenecks in the system and work to resolve these issues...


  • Singapore ADVANCE IT SERVICES PTE. LTD. Full time

    Job Highlights1) We aim for work-life balance.2) Empathic, Efficient, and Productive company culture.3) Recognition through incentives.4) Transport during working hours claimable5) AWS, Medical and Dental, Annual Health screening benefits6) 5-day work week 9 am to 6 pm or 8.30 to 5.30 pm.7) Additional incentives for ad hoc rolesWhat we seek1) Team players...


  • Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

    Job Title: Dealing Room/ Trade Floor Support SpecialistAbout the PositionWe are seeking a dedicated individual to join our team as a Dealing Room/ Trade Floor Support Specialist. As a key member of the Dealing Support team, you will collaborate with various technology departments within the organization.Roles & Responsibilities:Contribute to the success of...


  • Singapore I.T. Generation (IT Gen Asia) Full time

    Data Center IT support officer (DSS Onsite Tech)Monitor and control the execution of batch jobs so that they can complete within the critical batch window and not affect online performance.Provide smart hands for round-the-clock critical data center support.Ensure safety and security of the data centers.Any other duties as assigned from time to time.General...

  • IT Operation Support

    2 weeks ago


    Singapore MKI IT SOLUTIONS (ASIA PACIFIC) PTE. LTD. Full time

    [Expected Job Scope] Communicate with end user and trouble shoot and escalate to related vendor or personnel. Perform end user training for new user devices and tools when requested especially staff onboarding process. Maintain regular IT asset management, hardware, software inventory control and maintenance programs. Perform routine health check and system...


  • Singapore AEPS IT SOLUTIONS (SINGAPORE) PTE. LTD. Full time

    Responsibilities: Troubleshoot hardware and software problems and perform repairs or escalate to senior IT staff as necessary. Assist with the setup and deployment of new workstations, laptops, and mobile devices. Perform system upgrades, patches, and software installations, ensuring compatibility and adherence to company policies and procedures. Collaborate...


  • Singapore JMA Global IT Solutions Sdn. Bhd Full time

    Network Support EngineerResponsibilities: Install Network Hardware and Software for LAN, WAN and wireless network Troubleshoot and Repair Faulty Hardware and Software Maintain Network and System Security Monitor Network Performance and Suggest Improvements to Decision Makers Create and Issue User Profiles to Company Employees Create and maintain...


  • Singapore Opus IT Services Pte Ltd Full time

    Responsibilities: Technical Troubleshooting on I.T hardware and software products (Desktop PC, Laptop, Printers etc) Perform remote troubleshooting using client remote tool Work closely with various IT resolver group to resolve customer software desktop issues Manage server backup tape, monitor backup status Troubleshoot network and WiFi connectivity Asset...


  • Singapore OPUS IT SERVICES SDN BHD Full time

    Provide support requirements at customer's site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer's specifications to ensure customer satisfaction and service operation are achieved. Conduct installations based on customer's requirements and company specifications, from site inspections...


  • Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Requirement Diploma/Degree in Information Technology or any related discipline At least 4 years of relevant experience Skills on Java, Python, and shell scripting Knowledge in Linux OS, Windows, various encoding mechanism (UTF8, ANSI, Big5 etc). Knowledge on File transfer protocols, file exchange mechanisms in Linux environment.Responsibilities:DianaIT...


  • Singapore PALO IT Full time

    WHO WE ARE:PALO IT is a global innovation and software development company dedicated to helping organizations _craft_ _tech as a force for good_. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 16...

  • Frontend Developer

    1 month ago


    Singapore Power It Full time

    Expertise in Apple iOS and Java development platforms and ecosystem with 4+ years in developing mobile application and service-oriented projectsExpertise in mobile application and RESTful design principles and best practicesKnowledge of data integration tools and experience integrating mobile application with different business systems (ETL, reporting,...

  • Frontend Developer

    1 month ago


    Singapore Power It Full time

    Expertise in Apple iOS and Java development platforms and ecosystem with 4+ years in developing mobile application and service-oriented projectsExpertise in mobile application and RESTful design principles and best practicesKnowledge of data integration tools and experience integrating mobile application with different business systems (ETL, reporting,...