Cluster IT Manager

2 weeks ago

Singapore RB CORP PTE. LTD. Full time
At
InterContinental Hotels & Resorts our role is to put the glamour into international travel. That's where you come in. When you're part of the InterContinental Hotels & Resorts brand you're more than just a job title.


At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Join our team as our
Cluster IT Manager in
InterContinental Singapore Robertson Quay . You'll have ambition, talent and obviously, some key skills.

Reporting to the Hotel Manager, we're looking for someone who:

**Your day to day
The Cluster IT Manager will oversee the information technology function in the designated 3 hotel properties.

He/ She is responsible for ensuring that the hotel computer system(s) are installed and operating properly, that system security measures are in place, that the computer hardware is well maintained, that the system(s) are utilized to their maximum potential, and that new systems are installed to improve hotel efficiency and profitability and adhere to hotels and IHG standards and guidelines.


  • Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required
  • Continually keeps informed of IHGapproved systems and technology that may contribute to improve hotel efficiency
  • Provide a monthly written progress report to the Reporting Manager, with copies to department heads
  • Maintain an uptodate list of all computer hardware
  • Manages the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency
  • Monitors the performance of the software and maintains a log book of performance report eg; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions
  • Installs and tests corporate approved program changes to the hotel computer system(s)
  • Investigates and reports software problems to the vendor, or to the Regional, Area or Corporate Office
  • Understand all standard and IHG customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions
  • Establishes documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
  • Ensures that all computer media saves and backups are completed, documented and stored per IHG specifications
  • Maintains uncompromising data and physical security standards
  • Controls the key/lock for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the IHG security specification as described in the IHG security system
  • Administer all user ID's, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries
  • Under the direction of the Reporting Manager, administer all backoffice user ID's, passwords, security parameters and the most sensitive utility
  • Maintains technical and user documentation, systems report, newsletters and announcements in a neat, orderly and secure fashion
  • Completes and distributes activity reports, program trouble reports, and enhancement list
  • Keeps informed of the latest, updated, changes, enhancement, and development in the hotel computer field by subscribing to periodicals and attending seminars, workshops or conferences held by IHG, computer companies or vendors
  • Performs basic changes to programs control languages using screen edit utilities, operating control languages statements and screen design aids
  • Conduct "Self-Audit" of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals and materials supplied by the Regional Manager of IT.

What we need from you:


Bachelor's degree in Computer Science, Information Technology or related field, with 3 years' related experience or an equivalent combination of education and work-related experience.

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Has working knowledge of local area networks and Microsoft Windows. Possesses problem solving, reasoning, motivating, organizational and training abilities. Has good writing skills.

What we offer
In return for your hard work, you can look forward to a highly competitive salary and benefits package - including:

  • 5-days work week
Duty Meal
Birthday Off
Learning and Development Opportunities
Medical Benefit
Dental/ Optical/ Health Screening Benefit
Insurance Coverage
Special Employee rate at all IHG Hotels worldwide

What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to

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