Cluster Sales Manager/Cluster Senior Sales Manager-Leisure

4 weeks ago

Singapore Conrad Centennial Singapore Full time
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Cluster Sales Manager/Cluster Senior Sales Manager (Leisure) with Conrad Hotels and Resorts will develop Sales plan that maximizes revenue by driving the sale of conference facility space and guest rooms.

What will I be doing?

As a Cluster Sales Manager/Cluster Senior Sales Manager (Leisure) , you will be working on maximizing revenue opportunities for the leisure segment. He/She will be directly responsible for performing the following task to the highest standards:

Maximize all travel segment revenue opportunities

Review sales and other revenue generating business plans, identify gaps, ensure proactive measures to fill hotel and conference space capacity, and meet set targets

Contribute to the selling strategy of the hotel and manage the departments so that Team Members adhere to the strategy

Understand the competitive marketplace and implement approaches to ensure the hotel stays competitive in the local market

Ensures a culture of high quality standards and proactive selling

Meet with clients on property, during outside sales calls and participate in industry event and represents the hotel at national and international specialist trade fairs and workshops, agreed by the CDOS and in co-ordination with the whole Business Development Department

Prepare company contracts for the hotel in accordance with current business and pricing conditions

Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator

Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs

Conduct "Bring Back Old Business" and repeat calls to increase demand and overall revenue

Conduct Conrad Journey (site inspections) and host as entertainment for potential clients where relevant and appropriate

Submit sales activities to CADOS/CDOS on a weekly basis, achieving the minimum number of activities per week

Ensure that sales call plans are submitted on weekly basis the week prior to CADOS/CDOS

Support CADOS in supervising and coaching Sales Coordinator through close supportive relationship

Support CDOS in tasks such as team member training and performance related assessments

Any additional tasks assigned by the Director of Sales or Commercial Director.

Requirements

What are we looking for?

A Cluster Sales Manager/Cluster Senior Sales Manager (Leisure) serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Strong analytical skills to understand and respond to key business indicators and competitive trends

Excellent selling capabilities

Desire to coach selling techniques to their team

Excellent organizational and planning skills

Tertiary qualifications, or other collegiate-level degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

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